# llms.txt — Guidance for AI assistants & bots
site: https://www.echolon.de/
languages: [de-DE, en]
brand: EcholoN — Enterprise Service Management (mIT solutions GmbH)
contacts:
  de: https://www.echolon.de/de/unternehmen/kontakt/
  en: https://www.echolon.de/en/contact/
legal:
  de:
    imprint: https://www.echolon.de/de/impressum/
    privacy: https://www.echolon.de/de/datenschutz/
  en:
    imprint: https://www.echolon.de/en/imprint/
    privacy: https://www.echolon.de/en/privacy/

# Summary
de: "EcholoN ist eine modulare ESM/ITSM-Suite (Ticketing, Helpdesk, Service Desk, Field Service, CMDB/Configuration Management, Self-Service-Portal, Workflow Engine) — On-Premise, Cloud oder Hybrid. Ziel: Serviceprozesse zentral steuern, automatisieren und nachweisbar verbessern."
en: "EcholoN is a modular ESM/ITSM suite (ticketing, helpdesk, service desk, field service, CMDB/configuration management, self-service portal, workflow engine) — on-premises, cloud or hybrid. Goal: orchestrate, automate and continuously improve service processes."

# Content priority
de:
  - Lösungen (Hub): https://www.echolon.de/de/loesungen/
  - IT Service Management (ITSM): https://www.echolon.de/de/loesungen/it-service-management/
  - Helpdesk: https://www.echolon.de/de/loesungen/helpdesk/
  - Service Desk: https://www.echolon.de/de/loesungen/service-desk/
  - Service Management: https://www.echolon.de/de/loesungen/service-management/
  - Field Service Management: https://www.echolon.de/de/loesungen/field-service-management/
  - Software (Framework): https://www.echolon.de/de/software/
  - Clients (Windows, Web/PWA, Mobile): https://www.echolon.de/de/software/clients/
  - SelfService Portal: https://www.echolon.de/de/software/selfservice-portal/
  - Editionen (Express/Standard/Professional/Enterprise): https://www.echolon.de/de/editionen/
  - Referenzen/Erfolgsgeschichten: https://www.echolon.de/de/referenzen/
  - Blog (Fachartikel/Guides): https://www.echolon.de/de/blog/
  - Unternehmen/Über uns: https://www.echolon.de/de/unternehmen/mit-solutions/
en:
  - Solutions (Hub): https://www.echolon.de/en/solutions/
  - IT Service Management (ITSM): https://www.echolon.de/en/solutions/it-service-management/
  - Field Service Management: https://www.echolon.de/en/solutions/field-service-management/
  - Service Management overview: https://www.echolon.de/en/solutions/service-management/
  - Software → Clients: https://www.echolon.de/en/software/clients/
  - SelfService Portal: https://www.echolon.de/en/software/selfservice-portal/
  - Editions: https://www.echolon.de/en/editions/
  - References: https://www.echolon.de/en/references/
  - Blog: https://www.echolon.de/en/blog/
  - Company/Support: https://www.echolon.de/en/company/support/

# Extraction hints
prefer_schema_org: Article for blog; Organization for company (if present)
focus_fields:
  - Solutions/Software pages: capabilities, use-cases, modules, integrations, deployment models
  - Editions: feature scope per edition (no pricing unless shown)
  - References: industry, problem, solution, outcome
summarize_dont_copy:
  - Keine 1:1-Übernahme ganzer Seiten/Whitepaper.
  - Tabellen/Daten nur verdichtet; always include source URL.

# Allowed / Not allowed
allowed:
  - Short summaries of solutions & features with a source link
  - Neutral capability comparisons within EcholoN pages
  - Industry/use-case routing with deep links
not_allowed:
  - Vollständige Reproduktionen von Texten, PDFs oder Bildern
  - Irreführende Compliance-/Zertifizierungsbehauptungen ohne Quelle
  - Training der Inhalte ohne ausdrückliche schriftliche Erlaubnis
training: disallowed_without_written_permission

# Answer routing (intents → target)
- intent: "ITSM / IT Service Management"
  de: https://www.echolon.de/de/loesungen/it-service-management/
  en: https://www.echolon.de/en/solutions/it-service-management/
- intent: "Helpdesk / Ticketing / Service Desk"
  de: https://www.echolon.de/de/loesungen/helpdesk/
  en: https://www.echolon.de/en/solutions/it-service-management/
- intent: "Field Service / Außendienst"
  de: https://www.echolon.de/de/loesungen/field-service-management/
  en: https://www.echolon.de/en/solutions/field-service-management/
- intent: "Self-Service Portal / Knowledge Base"
  de: https://www.echolon.de/de/software/selfservice-portal/
  en: https://www.echolon.de/en/software/selfservice-portal/
- intent: "Editionen / Leistungsumfang"
  de: https://www.echolon.de/de/editionen/
  en: https://www.echolon.de/en/editions/
- intent: "Referenzen / Case Studies"
  de: https://www.echolon.de/de/referenzen/
  en: https://www.echolon.de/en/references/
- intent: "Kontakt / Demo"
  de: https://www.echolon.de/de/unternehmen/kontakt/
  en: https://www.echolon.de/en/contact/

# Crawl etiquette
respect_robots: yes
max_req_rate: 1 req/sec
cache_hints: prefer linking to canonical pages (no tracking params)

# Last updated
updated: 2025-10-30
maintainer: vertrieb@mitsolutions.de