Holistic Service Management Software

Customer-oriented and effective through all levels: EcholoN, the Enterprise Service Management software suite, is a comprehensive solution for service, support and customer care.

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Enterprise Service Management - ESM

With the EcholoN Enterprise Service Management Suite we offer a comprehensive and efficient solution for the organisation and control of all processes and services in all departments of your company. You can also perfectly integrate partners, customers and suppliers into the respective process. Interfaces enable seamless process coupling to upstream and downstream systems. With its flexible process structure and workflow control, EcholoN software enables a high degree of automation. Process gaps are closed. Established systems such as CRM, ERP, PPS etc. receive a process upgrade and optimisation through the provision of best practices.

The respective EcholoN solutions offer you a step-by-step introduction to a professional system. You can start with a simple ticket system and only change to the next larger edition via a software key. All settings, data, information and workflows remain the same. The provision of the range of functions thus adapts to your needs. Service-management becomes an enrichment.

You decide which department and users may use which services. You can start where the process is best optimised. In the IT department with IT Service Management (ITSM), also according to ITIL, across departments in human resources (HR), whether the service desk should be reorganised or customer service is striving for a holistic solution with Field Service Management.

Excerpt customer testimonials

Raymond Grossert
Raymond GrossertRaymond Grossert

GIA Informatik prepares the way to ISO-20000 certification with EcholoN

"Quality assurance with EcholoN and ITIL in action. GIA uses EcholoN today as a strategic tool to enhance customer collaboration and sustainably improve service quality." Raymond Grossert, GIA Project Manager

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Mathias Schätzthauer
Mathias SchätzthauerMathias Schätzthauer

McDonald´s Germany optimizes spare parts supply based on central service management platform EcholoN

"At that point, you just realized that EcholoN is way ahead of other service solutions in terms of functional and technical maturity and can handle even the most complex service requirements." - Mathias Schätzthauer, Director Development at McDonald's

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Andree Schönfeld
Andree SchönfeldAndree Schönfeld

Unternehmensgruppe Bünting raises Group-wide business services with EcholoN to the next level of quality

"With EcholoN, we now see where problems are piling up and are able to initiate solutions to their causes at an early stage. We have standardized processes that enable us to significantly improve monitoring, resource management and quality assurance in service. "Andree Schönfeld, ITSM Administrator

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Timo-Manuel Junge
Timo-Manuel JungeTimo-Manuel Junge

We experience EcholoN as a long-term reliable solution

Schwab Versand has been using the software for almost 15 years now and also after putting it to the test anew did not find anything better, says Timo-Manuel Junge - Team Leader Service Desk

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Transdev controls the time-critical repair processes of ticket vending machines with web-based EcholoN

The Leipzig-based Transdev Vertrieb GmbH is a wholly owned subsidiary of the largest private German mobility provider Transdev GmbH. As a specialist for sales solutions, Transdev Vertrieb is inter alia responsible for the ticket distribution via vending machines, points of sale, subscriptions, partners and personal sales



EcholoN Metaphor - 3 Comparisons One Solution

EcholoN is like Fischertechnik * ...

Fischertechnik is a well-known German construction toy company that has been around since the 1965s. Their toys are known for their durability and flexibility...

EcholoN can be designed, configured and adapted to your needs in a very fine-grained way without programming. EcholoN remains updateable.


EcholoN is like LEGO ** ...

LEGO is a building system with stable components that can be combined easily and quickly.

EcholoN also supplies stable standard components and modules that can be combined as desired. Your creativity determines the solution.


EcholoN is like PLAYMOBIL *** ...

PLAYMOBIL delivers high-quality and comprehensive scenarios.

EcholoN also offers just that - standard workflows, processes and templates for your use cases - which can also be customised. EcholoN - Standard: simple, fast and efficient. Helps companies save time and money.

Made in Germany - your data on the safe side

EcholoN - is the modular and individual standard software custom-made suit for your company. Adaptation without programming, individually and always updateable. That's EcholoN, the enterprise service management software.


Frequently asked questions


Frequently asked questions

What is the operating model of EcholoN?

EcholoN has a hybrid operating model

  •      On Premise: You want full control of your system and operate your service management solution completely in your home
  •      Cloud based / SaaS: You favor a cloud solution without burdening your infrastructure and operate your service management software in the EcholoN cloud
  •      Managed Service: You prefer a worry-free package and want to focus on your processes.

Can groups and rights for users be read from Active Directory?

Yes, EcholoN has a standard schema for directly connecting the roles and rights with the users from the Active Directory.

What should be considered when switching from EcholoN Express to a higher edition?

All you have to do is enter a new license key. Your recorded data and the stored workflows are retained and are available directly for further processing. After the license has been entered, you can start directly with the new options.

Why are there different clients and how do they differ?

Each workstation has different requirements, which are better supported by a native application. Depending on the application, role and location you can work with a native iOS or Android app, offline and without receiving in the field service. The web app is designed for working online on all devices. The Windows client is rather intended for stationary work in the office or for remote as a desktop app. If you want to work easy, slim and fast, the web app is the perfect solution.

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25494 Borstel-Hohenraden


+49 (4101) 6969-3

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Excerpt from our customer list; for more information see references ...