Standardized Processes – Tailored to Your Organization
EcholoN Standard offers predefined service and business processes, roles, workflows, and other platform features for structured and traceable workflows.
This means companies don’t have to start from scratch. Predefined EcholoN process templates serve as the foundation and can be customized to meet company-specific requirements by EcholoN or a qualified EcholoN partner.
The customer then works with the provided processes and can create and maintain the relevant business master data—such as types, categories, and templates—on their own.
In the Standard Edition, however, the configuration of processes, workflows, forms, and advanced application structures is performed by EcholoN or a qualified partner.
If a trained customer team is to configure these areas extensively on its own, EcholoN Professional is the appropriate edition for this purpose.
Use predefined processes. Have them customized to your company’s specific needs. Maintain business master data yourself.
When is the Standard Edition the right choice?
The Standard Edition is a good choice if you want to use defined service or business processes based on existing EcholoN process templates and have them customized to your company’s specific needs without having to handle the ongoing process and application configuration yourself.
Standard is the right choice if you…
- want to use predefined EcholoN process templates as a foundation
- need structured service and business processes
- want to have company-specific process customizations implemented by EcholoN or a qualified partner
- want to work with defined roles, workflows, and process flows
- want to map multiple related process areas
- wish to incorporate organizational structures and configuration items into processes
- need role-based task lists and dashboards
- wish to maintain business master data such as types, categories, and templates on your own
- do not require extensive access to process, workflow, form, and application configuration
You should consider Express if …
- structured ticket and service handling is the primary focus
- the defined feature set of Express is sufficient for the use case
- no advanced process models or related service processes are required
Learn more about EcholoN Express Edition →
You should consider Professional if …
- Trained employees on the customer side need to configure processes and workflows themselves
- Forms and fields need to be customized independently
- Cockpits, roles, and data and object structures need to be designed independently
- The organization wants to take on the ongoing configuration of its EcholoN applications to a large extent itself
Who can configure EcholoN Standard?
This point is crucial for distinguishing between the Standard and Professional editions.
Process and Application Configuration
The configuration and company-specific customization of:
- Processes
- Workflows
- Forms
- Process logic
- Advanced application structures
is performed in EcholoN Standard by EcholoN or a qualified EcholoN partner.
Standard remains customizable to the company’s specific needs.
However, the corresponding process and application configuration is provided as a qualified service by the manufacturer or a partner.
Business Data Maintenance by the Customer
Customers can create and maintain the business master data required for day-to-day operations themselves.
This includes, for example:
- Types
- Categories
- Business templates
- Organizational master data
- Additional business data specified in the respective process
This ensures that operational business maintenance remains within the company without requiring extensive access to the technical process or workflow configuration.
When Professional Becomes Relevant
If the trained customer team is to configure processes, workflows, forms, fields, cockpits, as well as data and object structures extensively on their own, Professional is the appropriate edition level.
Express, Standard, Professional, or Enterprise?
In addition to their feature sets, the editions differ primarily in the extent to which EcholoN can be customized and who is responsible for that customization.
| Your Requirement | The Right Edition |
|---|---|
| Structured ticket and service processing with a defined feature set | Express |
| Use preconfigured processes and have them customized by EcholoN or qualified partners | Standard |
| Configure processes and applications extensively on your own using trained customer teams | Professional |
| Develop your own applications, modules, and software components using Pro-Code | Enterprise |
Express: A Structured Start
Express serves as the entry point for structured ticket and service processing with a defined set of features.
Standard: Use Customized Standard Processes
Standard provides predefined processes and additional platform functions. Individual process and application configuration is performed by EcholoN or qualified partners.
Professional: Extensive self-configuration
Professional extends configuration autonomy to the trained customer team. Processes and applications can be extensively customized within the platform’s designated mechanisms.
Enterprise: Additional development via Pro-Code
Enterprise expands the scope of development for custom applications, modules, and software components via Pro-Code.
What EcholoN Standard Provides for Structured Processes
Standard extends EcholoN with defined and interconnected service and business processes.
Process and Workflow Templates
Predefined process models and workflow templates serve as the starting point for recurring workflows.
You can link tasks, responsibilities, statuses, rules, and other process steps in a structured manner.
If an existing template does not fully fit the organization’s needs, it can be customized by EcholoN or a qualified partner within the scope of the selected edition.
Learn about the EcholoN Workflow Engine →
Role-Based Task Lists and Dashboards
Different process roles require different information.
The standard version provides role-based task lists and dashboards through which users receive the tasks and information relevant to their roles.
This enables different service and process roles to work within a shared platform.
Linked Tasks and Processes
Service processes often consist of several interconnected tasks.
Standard enables you to map such relationships—for example, between:
- Incident and Problem
- Problem and Change
- Parent and child tasks
- Services and tasks
- Configuration Items and service processes
This ensures that relationships and follow-up processes remain traceable.
Organizational Structures
Organizations, departments, locations, cost centers, and other organizational information can be integrated into the processes.
This allows tasks, users, and responsibilities to be assigned to the respective organizational context.
CMDB and Configuration Items
Configuration items can be linked to service and business processes.
This makes it possible, for example, to determine which device, system, product, or other technical object is affected by a task.
Relationships between configuration items can also be incorporated into process management.
Analyses and Dashboards
Operational information can be made available to different roles via dashboards and reports.
This allows, for example:
- Processing statuses
- Open tasks
- Process statuses
- Workload
- Escalations
- Other relevant process information
to be displayed transparently.
Standard Processes - But Customized for Each Company
At EcholoN, “standard” does not mean that every company must use exactly the same process.
The approach consists of three distinct levels:
Use predefined process templates
Existing EcholoN processes and workflow templates form the functional and technical foundation.
Have them customized for your company
If responsibilities, process steps, forms, or workflows differ from the base template, EcholoN or a qualified partner can implement the necessary adjustments.
Maintain business content yourself
During day-to-day operations, customers can manage the designated master data themselves—for example, types, categories, and business templates.
In this way, Standard combines preconfigured processes with controlled, company-specific customization without requiring the customer’s team to handle the technical process and application configuration themselves.
Typical Processes and Areas of Application
Depending on the process portfolio used or agreed upon, EcholoN Standard can be used for various service and business processes.
Available process models and optional processes depend on the specific scope of functionality and the agreed-upon process portfolio.
These may include, for example:
- Incident Management
- Service Request Management
- Problem Management
- Change Management
- Configuration Management
- Knowledge Management
- Service Level Management
- Asset-related processes
- Other defined service and business processes
The edition does not describe the specific business use case, but rather the required scope of functionality and the type of configuration.
A service desk, IT service management, or enterprise service management is therefore not automatically tied to the Standard, Professional, or Enterprise editions.
EcholoN Service Desk Software →
IT Service Management with EcholoN →
Standard Processes on an Updateable Product Base
Customization of EcholoN Standard takes place within the platform mechanisms designed for this purpose.
This allows customer-specific process and application configurations to be implemented by EcholoN or qualified partners without having to develop standalone custom software.
Configurations within the designated platform mechanisms remain part of the updateable EcholoN product base.
However, in the case of custom integrations, scripts, or other technical extensions, changes to the platform functions or interfaces used may still require technical review or adaptation.
This ensures a clear distinction remains:
A standardized product base and the intended configuration wherever they are sufficient—custom technical extensions only where they are actually needed.
Frequently Asked Questions About EcholoN Standard Edition
FAQs
What is EcholoN Standard Edition?
EcholoN Standard is the edition designed for organizations that use predefined service and business processes and wish to have them customized to their specific needs as required.
Process and application configuration is performed by EcholoN or a qualified partner. Customers can create and maintain the designated business master data themselves.
Can EcholoN Standard processes be customized for our company?
Yes. Existing processes and workflows can be customized to meet organizational requirements by EcholoN or a qualified EcholoN partner within the intended standard scope.
This means that the standard solution remains customizable to specific company needs without requiring the customer’s team to handle the technical process and workflow configuration themselves.
Can our own team configure processes and workflows in the Standard edition?
No. Process and workflow configuration, as well as customizations to forms and other application structures, are performed in the Standard edition by EcholoN or a qualified partner.
If the trained customer team is expected to configure these areas extensively on its own, the Professional edition is the one intended for this purpose.
What can we maintain ourselves in Standard?
Customers can create and customize the business master data required for day-to-day operations themselves.
This includes, for example, types, categories, business templates, and other master data intended for the respective processes.
What is the difference between Standard and Professional?
In addition to the range of features, the main difference lies in configuration control.
In Standard, processes, workflows, screens, and other application structures are configured by EcholoN or qualified partners.
Professional also allows the trained customer team to configure these areas extensively on their own.
Is Express Enough - or Do You Need Standard?
If structured ticket and service handling with a defined set of features is sufficient, you should consider Express. If you need predefined service and business processes that EcholoN or a qualified partner can customize for your organization, Standard is the appropriate edition.
If you want your own trained team to be able to extensively configure processes, workflows, forms, and application structures on their own, you should consider Professional.
Through a customized assessment, we can determine which existing process templates already meet your requirements, which optional processes are needed, and which company-specific customizations make sense.