Our support

Of course, our service also goes beyond the advice and implementation of EcholoN. The basis of good cooperation is a support that is at least as good.

 

 

An important service to secure your investment!

From the first contact to the ongoing care, our support accompanies you through all levels. From the support to our product EcholoN and its introduction to further development and customization, our qualified support team is at your disposal.

An important service to secure your investment!

Hotline

Depending on the support contract with us, you can contact our…

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Hotline

E-mail

Every user of our software products has the possibility to send an…

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E-mail

Newsgroups & Forums

Our newsgroups and forums are available to every user of our software.…

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Newsgroups & Forums

Online FAQ and Knowledgebase

In our service portal, you always have the opportunity to view our…

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Online FAQ and Knowledgebase
Download customer module

Desktop sharing tool for ad hoc support.

Support teams

Application Development

Application development supports the partner in creating individual solutions for the EcholoN customer.

If the specific requirements of a customer go beyond the EcholoN standard, the development of a solution becomes necessary. Application development provides their experience and skills for this case.

The EcholoN user benefits from this close collaboration between the individual partners and our support department. The collected knowledge of all users, partners and application development flows into the standard application.

Application Support

The application support supports our partners and customers in the implementation of EcholoN. You can not only benefit from existing knowledge and experience. Upon request, the application support also actively accompanies the project realization on site. Together, company-specific processes of the customer are collected, evaluated and specifically designed in EcholoN.

Application Maintenance

Application maintenance supports our partners in the care of their regular EcholoN customers. Even after the implementation of EcholoN, the partner offers the customer a variety of support services.

Application maintenance advises the partner on all questions arising from this ongoing support. Likewise, maintaining contact is one of the tasks of the application care department.

It maintains close contact with its partners and customers in order to pass on the lessons learned from the operation of EcholoN in practice quickly and purposefully to our development. Conversely, it informs our partners and customers about all new developments in product development.

Product Care / Quality Management

Product care is responsible for the quality assurance and modification of the current version of EcholoN. All types of inquiries are evaluated and processed here.

Product care is in close contact with development. Inquiries and requests, which cannot be considered in the current version, are passed on to the development and can thus be incorporated into newer versions.

Support contracts

As our customer you secure our support services through a support contract. You can conclude one of our basic contracts:

EcholoN Support Contract

With the EcholoN Support Contract, you always receive the latest program versions.

EcholoN Premium Support Contract

The EcholoN Premium Support Contract provides you with comprehensive support.

It includes, for example:

  • the service portal
  • the hotline
  • the use of the services of the individual support departments
  • the delivery of new program versions

The shaping of the individual features, such as e.g. the reaction time can be adjusted to your individual needs.

Individual Service Contract

You can also choose from our range of services those support services that meet your specific requirements and needs and conclude an individual support contract.