Selected modules and extensions

Multi (Software) tasking - The Exchange and Outlook Connector enables the synchronization and synchronization of due dates, tickets and tasks between EcholoN and Outlook / Exchange. If you move or complete a task in Outlook, this will also be done in EcholoN. The due date of a ticket can be displayed as an Outlook appointment.

Management Accounting as a Service - The EcholoN LV module can be used for internal and external activity allocation. Services and service catalogues, period oriented and individual services may e.g. on SLA's, tickets, CI's or workflows. A history documents the course of change in service provision per beneficiary.

Combine your Rules - The EcholoN Ticket Connector exchanges data bidirectionally between different systems and service providers. On the basis of a meta ticket, any number of customers and partners can be connected and integrated into the EcholoN Service Portal with the widest variety of process requirements. The exchange of data can be configured individually for each customer / service provider. From XML file, possibly with schematics via FTP, to a web service - "online" - with data exchange in real time, all variants of the coupling are possible.

Priority Survey - The EcholoN Inventory Service is a standard interface that can be configured using specific schemes. EcholoN IVS enables direct process-level communication with all popular inventory systems or client management tools such as Microsoft SCCM / SCOM, docusnap, baramundi, NetInstall / Centennial, Empirum, ZENworks (Novell eDirectory), etc. The inventory data is sent directly to the asset management or asset management system Passed CMDB. The data transfer and filters are freely parameterizable. So only the information that is important to you is available.

Connecting Knowledge - The EcholoN ERP [Enterprise Resource Planning] Connector connects standard ERP systems [SAP, Baan, Infor, Navision, ...) with EcholoN. In addition to the master data (customers, suppliers, sub-stems, bills of materials), transaction data (invoices, credit notes, ...) can also be transferred. Spare parts catalogues or receipts can be hung directly on a ticket. Assemblies and BOM structures are also displayed in the EcholoN CMDB.

Synchronization assigns - Use existing data from your LDAP (Lightweight Directory Access Protocol), your ADS (Active Directory Service) or your NDS (Novell Directory Services) installation with EcholoN. This module allows you to automatically synchronize your organizational units (OUs) contact data, users, etc. from your directory service with the EcholoN CMDB. Within a short time, this service is productive. Duplicate data is a thing of the past. The standard mapping (schema) can be adapted individually to different object classes in the respective directory service. As a result, you have only connected the relevant data for your function or process request (ticketing, help desk, service desk) from the respective directory service. In addition, you can individually determine the corresponding goals (organizations, contacts, users, groups, roles, CI's) in EcholoN for all source areas (object classes).

No Traps - The EcholoN SNMP [Simple Network Management Protocol] connector enables automated ticketing directly from an SNMP trap. SNMP traps can be managed and configured individually via a trap listener or via MIB files [Management Information Base] per device.