EcholoN Professional Service Management

Plug and play - our Professional Edition uses comprehensive and professional service management requirements. The "Out Of The Box" solution takes up adequately to your any process variations. Processes and workflows can easily be defined.

 

 

Discover Professional Edition

EcholoN Professional is used in internal and external customer service and user support. A big advantage: free application and process design without programming (codeless). The focus of the Professional Edition is on the alignment of process frameworks, such as COBIT (Control Objectives for Information and Related Technologies), ITIL (IT Infrastructure Library) or QAF (Quality assurance framework).

Service Management holistically

Standard processes and Request Fulfilment, IT service management, ...

  • Standard processes for incident management, problem management, change management and configuration management according to ITIL are included.
  • Easy implementation of additional business processes through standard process portfolio possible
  • Loading of process templates, such as e.g. ITIL V3, etc.

Get an overview

  • Free definition of business processes ( "Call Assistant", "CI-Care: Licenses")
  • Free cockpit definitions
  • Free workflow and process design
  • Free context definition (IT service management, facilities management, development, etc.) with business rules, process mapping, etc.
  • Any object relations with free typing Relations
  • CMS configuration management system with clear structure of the CMDB (Configuration Management Database)
  • Figure any BOM structures
  • Another module removal, e.g. Employee scheduling (planning table), Exchange / Outlook Connector or Lotus Notes Domino Connector, SAP connector, SNMP Connector, Ticket - Connector (Gateway) possible

Other applications

  • Request Management (Requirement Mgmt.)
  • Asset Management
  • Availability Management
  • Complaint Management
  • Capacity Management
  • Configuration Management
  • Change Management
  • Event Management
  • Financial Management
  • Incident Management
  • Industrial Service Management
  • Knowledge Management
  • Problem Management
  • Release Management
  • Request Fulfillment
  • Service Asset and Configuration Management
  • Service Catalog Management
  • Service Portfolio Management
  • Security Management
  • Service Level Management
FAQ

Can I use individual topics such as the asset management or the knowledge base independently?

Yes, you can use application or process parts such as the knowledge database or the configuration management, complaint management etc. without the service management.

Are my adjustments and changes also available in the WebClient?

Each of your customizations and extensions is also available directly in the WebClient.

Can I also change predefined standard processes?

EcholoN Professional gives you full access to all included standards. You can view and change these.

Is programming knowledge required to add fields and masks?

You can operate completely independently without additional programming knowledge. Masks and fields can be freely added, defined, created and changed.

When should I choose EcholoN Professional?

EcholoN Professional is designed for medium and large companies, where standardized processes are established and a certain degree of customization is required. The Edition offers comprehensive service management if you start with an extensive process portfolio e.g. according to ITIL and want to independently change and design processes yourself.