EcholoN is an Enterprise Software Platform on which standardized solutions, customized business processes, and proprietary line-of-business applications can be implemented on a common technical foundation.
Companies can start with proven applications and process templates, adapt them to their organization, and develop additional applications on the same platform.
From visual no-code configuration to low-code extensions to pro-code development based on the EcholoN Enterprise Application Framework.
One platform. Proven solutions. Custom applications.
EcholoN helps companies and organizations operate and further develop their service and business processes on a shared platform over the long term.
400+ customers · Average of 15.7 years in use · Made in Germany
When it comes to digital transformation, companies often face a fundamental decision:
Standard software enables a structured start and a continuously evolving product base—but does not always map custom workflows exactly as they are actually needed.
Custom software offers great flexibility—but requires additional development, integration, and maintenance efforts.
EcholoN combines both approaches on a single software platform.
Existing EcholoN solutions, functions, and process templates are available for established service and business processes.
This means companies don’t have to start from scratch. Proven structures can be used as a starting point and then adapted to their own requirements.
Company-specific requirements do not have to be forced into unsuitable specialized software or developed from scratch.
Based on the EcholoN Enterprise Application Framework, you can implement your own applications, data structures, forms, workflows, roles, and business logic.
Existing platform components can be reused and combined with individual requirements.
Not every requirement calls for traditional software development. At the same time, sophisticated enterprise applications cannot always be implemented using simple no-code tools alone.
EcholoN therefore combines different levels of configuration and development on a single platform.
Many applications and processes can be configured using graphical tools.
These include, for example:
With the EcholoN Workflow Engine, workflows and forms can be designed graphically and linked to form end-to-end digital processes.
At EcholoN, “No-Code” means configuring processes and applications without having to develop traditional software for every customization.
If visual configuration is insufficient, business logic can be supplemented using scripts and expressions.
This allows, for example, the implementation of specific rules, calculations, and technical functions without having to develop a separate software component for every requirement.
Low-code extends the configuration where additional logic is needed.
For complex requirements, EcholoN is available as a development platform.
With the EcholoN Enterprise Edition, you can develop your own applications, modules, components, and integrations based on the EcholoN Enterprise Application Framework.
This enables internal development teams, partners, and EcholoN specialists to implement even extensive requirements within the same platform architecture.
Configure with no-code. Extend with low-code. Develop with pro-code.
Use the standard. Configure individually. Extend technically. Continue developing on a shared platform.
With EcholoN, companies don’t have to start from scratch.
For established service and business processes, existing solutions and proven process templates are available to get you started.
Extend service management principles beyond IT to other departments.
Services · Self-Service · Service Catalogs · Approvals · Workflows
Enterprise Service Management with EcholoN
Organize, automate, and document IT services and ITSM processes in a structured manner.
Incident · Problem · Change · Configuration · Service Level Management
IT Service Management with EcholoN
Consolidate customer inquiries, support cases, and service information into end-to-end processes.
Customer Inquiries · Support · Complaints · Service History · Self-Service
Connect back-office staff, dispatch, and mobile service technicians.
Scheduling · Field Service · Maintenance · Mobile Service · Service Reports
Field Service Management with EcholoN
Digitally manage quality, inspection, corrective action, and documentation processes.
Deviations · Corrective Actions · Inspections · Documentation · Improvement
Quality Management with EcholoN
Plan and document maintenance, equipment, assets, and maintenance orders in a structured manner.
Maintenance Planning · Equipment · Assets · Work Orders · Histories
CMMS and Maintenance with EcholoN
Organize responsibilities, actions, and information for emergency and business continuity scenarios in a structured manner.
Emergency Processes · Actions · Responsibilities · Documentation
EcholoN is not limited to predefined service management processes.
The Enterprise Application Framework provides reusable technical components that can be used to build company-specific business applications.
These may include, for example:
The platform’s advantage extends beyond the digitization of individual processes:
Different applications can share data, users, roles, workflow functions, integrations, and technical components.
This eliminates the need to implement a new, isolated line-of-business solution for every additional business process.
Companies can start with a specific use case and gradually add further applications on the same platform.
Trained customer and partner teams can configure EcholoN applications on their own and—depending on the edition and their expertise—even further develop them into their own modules and applications.
Depending on the requirements, implementation can be carried out by internal administrators and application teams, software developers, EcholoN partners, or EcholoN specialists.
For new or complex application scenarios, EcholoN can provide support with architecture, process design, best practices, and establishing a suitable technical foundation.
This enables companies to build their own platform expertise and help shape the long-term development of their applications themselves.
Digital line-of-business applications require structured data, users and roles, workflows, business logic, integrations, and user interfaces.
EcholoN brings these components together on a common technical foundation.
Data models, information structures, histories, and documentation form a common information base for various applications and processes.
Users, roles, and permissions control who can view which information and which tasks they can perform within a process.
Tasks, rules, escalations, deadlines, and process steps can be combined into automated and traceable workflows.
Learn About Workflow & Automation
Forms, views, and desktop, web, and mobile applications provide information tailored to the specific use case.
APIs, interfaces, web services, and connectors link EcholoN to existing applications and data sources.
This means that ERP, CRM, SAP, monitoring, and other line-of-business systems do not necessarily have to be replaced but can remain part of cross-functional processes.
Data & Integration with EcholoN
No-code configuration, low-code logic, modules, and pro-code development enable different technical implementations on the same platform.
Enterprise Application Framework & Development
One technical foundation—various applications.
With traditional custom software, increasingly extensive customizations can cause an application to drift further and further from its original technical foundation.
This often makes updates and technical enhancements more complex.
EcholoN takes a different approach.
Configuration and extension mechanisms are an integral part of the EcholoN platform.
Processes, forms, data structures, roles, rules, views, and workflows can be adapted to the specific organization within these mechanisms.
At the same time, the underlying EcholoN software continues to be developed as a standardized product platform.
Configurations made within the designated platform mechanisms remain part of the updatable EcholoN product base.
In the case of custom scripts, integrations, or pro-code extensions, technical advancements in functions or interfaces may require adjustments.
Standard software does not have to be rigid. Customization does not have to lead to completely custom software.
Various customer projects demonstrate how EcholoN is used for IT, service, integration, and business processes.
Bünting UnternehmensgruppeAt Bünting, EcholoN serves as a central, group-wide foundation for enterprise service management.
The EcholoN Data Workflow System is used, among other things, for the integration of master and bulk data, as well as for automated processes related to hardware movements and cost center postings.
Hamburg Messe und CongressAt Hamburg Messe und Congress, EcholoN is used for IT service management.
The solution’s popularity is also evident in its usage: According to the customer reference, approximately 99% of requests are submitted directly through EcholoN.
View the Hamburg Messe und Congress reference
McDonald's DeutschlandMcDonald's Germany uses EcholoN as its central service management platform. Service information and processes from various stakeholders are consolidated within a single solution.
View the McDonald's case study
EcholoN can be deployed in various operating models depending on your infrastructure, security requirements, and IT strategy.
Operation within your own infrastructure and integration into existing on-premises system landscapes.
Cloud-based deployment without having to operate the entire technical infrastructure yourself.
Technical operations are handled by us, allowing your company to focus on applications and processes.
On-premises and cloud-based components can be combined depending on your infrastructure and requirements.
What is EcholoN?
EcholoN is an enterprise software platform and enterprise application framework for digital business processes and line-of-business applications.
Companies can use existing EcholoN solutions and process templates or configure and develop their own applications on the same technical platform.
Is EcholoN a no-code or low-code platform?
EcholoN supports various levels of configuration and development.
Many processes, forms, data structures, and workflows can be configured graphically. Scripts and expressions are available for more advanced business logic.
For complex requirements, the EcholoN Enterprise Edition also allows you to develop your own applications, modules, and extensions.
EcholoN thus combines no-code, low-code, and pro-code within a single platform, rather than being limited to just one development approach.
What can in-house teams accomplish on their own with EcholoN?
Depending on the edition, application, and skill level, in-house teams can configure forms, views, data structures, roles, rules, and workflows, among other things.
With more advanced technical expertise, additional logic can be developed, and—in the Enterprise Edition—custom components and applications can be created.
This allows for the targeted development of platform expertise within the organization.
Is EcholoN just IT service management software?
No.
IT Service Management is one of EcholoN’s key applications. The platform can also be used for Enterprise Service Management, Customer Service, Field Service Management, Quality Management, Maintenance, and other business processes.
In addition, custom business applications can be implemented on the same platform.
Can customizations still be updated?
Configurations made using the EcholoN platform’s built-in mechanisms remain part of the standardized and updatable product base.
For custom scripts, integrations, or Pro-Code extensions, technical changes to functions or interfaces may require adjustments.
In this way, EcholoN combines customizable configuration with a continuously evolving standard platform.
Can EcholoN integrate with existing systems?
Yes.
Depending on the use case, existing applications and data sources can be integrated via APIs, interfaces, web services, connectors, and the EcholoN Data Workflow System.
This allows existing systems to remain part of cross-functional digital processes.
Can we start with a single process and expand later?
Yes.
Companies can start with an existing solution or a single business process and later add additional applications, processes, and departments on the same technical platform.
This allows EcholoN to grow gradually along with the organization’s needs.
What operating models does EcholoN offer?
EcholoN supports a variety of operating and deployment scenarios—from on-premises to cloud/SaaS and managed services, all the way to hybrid scenarios.
The most suitable model depends on the company’s infrastructure, security requirements, administration, and IT strategy.
Companies need a variety of line-of-business applications and digital processes.
However, this does not necessarily mean that new, separate systems must always be created.
With EcholoN, companies can deploy proven solutions, customize business processes, and develop their own line-of-business applications on a shared enterprise platform.
From no-code to low-code to pro-code.
From IT service management to company-specific line-of-business applications.
Start with standardization. Customize as you go. Connect processes. Complement applications.
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25494 Borstel-Hohenraden
Germany
+49 (4101) 6969-3
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