Customer-oriented and effective through all levels: EcholoN, the Service Management Software Suite, is a comprehensive solution for service, support and customer care.
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EcholoN - is the modular and individual standard software custom-made suit for your company. Adaptation without programming, individually and always updateable. That's EcholoN, the service management software.
Raymond Grossert"Quality assurance with EcholoN and ITIL in action. GIA uses EcholoN today as a strategic tool to enhance customer collaboration and sustainably improve service quality." Raymond Grossert, GIA Project Manager
Mathias Schätzthauer"At that point, you just realized that EcholoN is way ahead of other service solutions in terms of functional and technical maturity and can handle even the most complex service requirements." - Mathias Schätzthauer, Director Development at McDonald's
Andree Schönfeld"With EcholoN, we now see where problems are piling up and are able to initiate solutions to their causes at an early stage. We have standardized processes that enable us to significantly improve monitoring, resource management and quality assurance in service. "Andree Schönfeld, ITSM Administrator
Timo-Manuel JungeSchwab Versand has been using the software for almost 15 years now and also after putting it to the test anew did not find anything better, says Timo-Manuel Junge - Team Leader Service Desk
What is the operating model of EcholoN?
EcholoN has a hybrid operating model
Can groups and rights for users be read from Active Directory?
Yes, EcholoN has a standard schema for directly connecting the roles and rights with the users from the Active Directory.
What should be considered when switching from EcholoN Express to a higher edition?
All you have to do is enter a new license key. Your recorded data and the stored workflows are retained and are available directly for further processing. After the license has been entered, you can start directly with the new options.
Why are there different clients and how do they differ?
Each workstation has different requirements, which are better supported by a native application. Depending on the application, role and location you can work with a native iOS or Android app, offline and without receiving in the field service. The web app is designed for working online on all devices. The Windows client is rather intended for stationary work in the office or for remote as a desktop app. If you want to work easy, slim and fast, the web app is the perfect solution.
Quickborner Straße 79
25494 Borstel-Hohenraden
Germany
+49 (4101) 6969-3
+49 (4101) 6969-59 (fax)
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