The right set of features, configuration options, and development capabilities for your needs
EcholoN combines adaptable standard software with a powerful platform for digital business processes and line-of-business applications.
Not every organization needs the same set of features or the same customization options right from the start.
The EcholoN editions Express, Standard, Professional, and Enterprise therefore represent different levels of functionality—ranging from a structured entry point through standardized and customizable processes to the development of your own applications and components.
What matters is not which solution you want to use, but to what extent you want to configure, extend, and develop EcholoN yourself.
Four Editions – One Shared EcholoN Platform
The editions build upon one another functionally. As the edition level increases, the available range of features expands, particularly the ability to customize processes, data structures, user interfaces, and applications.
EcholoN Express
A Structured Introduction to Ticketing and Service Processes
EcholoN Express offers a compact entry point for organizations that want to capture and process requests, tickets, and related information in a structured manner.
Existing standard features enable a quick start without requiring the advanced configuration and development capabilities of the higher editions.
Suitable if you:
- Want to process tickets and service requests in a structured manner
- Want to start with existing standard features
- Want to use a knowledge base, user information, and basic service functions
- Want to keep the option open for future expansion of the platform
EcholoN Standard
Standardized service and business processes on a common platform
EcholoN Standard expands the entry-level offering with additional features, process models, and options for the structured mapping of standardized workflows.
Processes, workflows, organizational structures, and other platform features can be implemented and adapted to organizational requirements within the intended scope.
Suitable if you:
- want to implement standardized service and business processes
- want to work with process and workflow templates
- want to map multiple interrelated process areas
- want to make more comprehensive use of CMDB, role, workflow, and organizational functions
EcholoN Professional
Extensively configure processes and applications—without developing your own software
EcholoN Professional is designed for organizations that want to extensively customize existing EcholoN functions and applications to meet their own requirements.
Processes, workflows, forms, fields, dashboards, roles, data structures, and relationships can be comprehensively configured and extended.
The focus here is on independent configuration within the EcholoN platform—not on developing complete in-house software components or business applications using traditional development tools.
Suitable if you:
- Want to extensively customize standard processes
- Want to design your own processes and workflows
- Want to configure forms, fields, roles, and dashboards yourself
- Want to flexibly adapt data structures and relationships
- Need a high degree of customization without traditional software development
EcholoN Enterprise
Develop Your Own Line-of-Business Applications, Modules, and Components
EcholoN Enterprise offers the most comprehensive set of features and development capabilities within the EcholoN platform.
In addition to the configuration options available in previous editions, companies and development teams can develop their own applications, modules, and software components based on the EcholoN Enterprise Application Framework.
This makes the Enterprise Edition particularly suitable for organizations that want to go beyond simply configuring existing applications and instead implement their own specialized applications and application scenarios that can be expanded over the long term on a common technical foundation.
Suitable if you:
- want to develop your own line-of-business applications
- want to create custom modules and components
- want to combine existing platform features with your own development
- want to use development tools and APIs
- want to use EcholoN as the technological foundation for multiple custom applications
Which EcholoN Edition meets your needs?
The use case alone does not determine the edition. ITSM, Enterprise Service Management, customer service, field service, or other business processes are solutions—the edition determines the required scope of functionality, configuration, and development.
| Your Requiremen | Suitable Edition |
|---|---|
| I primarily want to process tickets and service requests in a structured way. | Express |
| I want to work with standardized service and business processes. | Standard |
| I want to configure processes, workflows, forms, data, and user interfaces extensively on my own. | Professional |
| I want to develop my own applications, modules, or software components | Enterprise |
The specific edition depends on the required scope of functionality and the desired customization. Individual solutions or processes are therefore not strictly limited to a single edition.
From Off-the-Shelf Software to Customized Business Applications
The EcholoN editions do not represent a choice between four separate products.
Rather, they describe the extent to which the common EcholoN platform can be utilized and customized.
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1. Use the default
1Express
Existing functions and established workflows provide a quick starting point for the digitization of service and business processes.
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2. Expand Processes
2Standard
Additional process models, workflows, and platform features enable more comprehensive, standardized application scenarios.
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3. Customize
3Professional
Processes, workflows, forms, roles, data structures, and user interfaces can be extensively customized to fit your organization's needs.
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4. Develop Your Own Applications
4Enterprise
Eigene Fachanwendungen, Module und Komponenten können auf Basis des EcholoN Enterprise Application Frameworks umgesetzt werden.
This allows EcholoN to grow along with an organization's needs without having to introduce a new technological foundation for each new phase of expansion.
EcholoN Enterprise Application Framework and Enterprise Edition - what’s the difference?
These terms do not mean the same thing.
EcholoN Enterprise Application Framework
The Enterprise Application Framework is the technological foundation for implementing and extending applications based on EcholoN.
It provides the common technical structures and components upon which data, processes, workflows, user interfaces, roles, integrations, and applications can be built.
Learn about the EcholoN technical software platform →
EcholoN Enterprise Edition
The Enterprise Edition, on the other hand, is a specific product tier of EcholoN.
It provides the comprehensive set of features and development capabilities needed to use the Enterprise Application Framework for developing custom applications, modules, and components.
In short:
Enterprise Application Framework = technological foundation
Enterprise Edition = product variant for comprehensive development access
This distinction is particularly relevant when EcholoN is to be used not only for configuration but also as the technical foundation for custom business applications.
Growing with Your Needs
Choosing an edition is not a permanent commitment to a standalone product.
EcholoN is designed so that its functionality can be expanded as your needs grow. Existing data and features you’re already using can be carried over when you upgrade to a higher edition.
This allows an organization, for example, to start with a manageable use case and expand the available configuration and development capabilities later.
Express → Standard → Professional → Enterprise
Compare Features of the EcholoN Editions
In addition to the basic scope of configuration and development, the editions differ in the features, processes, and process templates available in each.
The following detailed overview allows for a direct comparison.
| Express | Standard | Professional | Enterprise | |
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Application roles
e.g. x. Level Supporter, Configuration Manager, Service Level Manager
Provide a framework for role instance and with the privileges ready
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Worklists extended
Work lists can be organized arbitrarily by the user
Worklists organize the working environment of a roll
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Cockpits simple
one cockpit per application role
Are a central point of contact for users with appropriate instruments (input elements, views, charts, etc.)
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Cockpits extended
Extended: can be defined in any number and form
Are a central point of contact for users with appropriate instruments (input elements, views, charts, etc.)
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CMDB extended
CIs in any form and structure (systems, facilities, assemblies, track-lists, etc.)
Configurations Management database with any object occurrence
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CMS Configuration Management System 1..n CMDB's
CMS Configuration Management System 1..n CMDB's
CMDB's in any forms and structures (for complex systems, systems, assemblies, part lists etc.)
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RTF-Editor ("Embedded Screenshots")
Spell checking, embedded images, text preserves, etc.
Text or description fields can be edited based on Microsoft Word
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Escalation extended
Individual and infinite according to context or across context
Escalation scenarios can easily be defined
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Business process extended
uneingunrestricted in any way for a wide variety of applications
Business process can be defined in templates and initiated by click
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Business process free design
Unrestricted business process design for any use case
Free design of processes and workflows for mapping business processes
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Business rules
Examples: Inventory number must be unique in the complete CMDB, processes must not be changed after setting a specific status
Business rules serve to meet corporate or customer-specific requirements for data quality or auditability etc.
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| Gantt Gantt chart |
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| Kanban Kanban-Board |
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Made in Germany!
100% Made in Germany!
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Markdown Editor
Capture formatted text with Markdown
Markdown editor and formatted text, embedded images via drag and drop
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Mask designers
Predefined and individual masks, forms and dialogues can be arbitrarily arranged and shaped
Masks, forms, input dialog, etc. can be freely defined
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Notifications extended
Unlimited individual and arbitrary defined notifications
Notification schemes enable context-oriented notification scenarios through any channel (E-mail, SMS, web feeds, etc.) of events (status change, time is reached, etc.).
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Projects simple
Projects with activities in a relations level
Illustration of simple projects with milestones
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Projects extended
Projects with sub-projects with activities of any depth
Illustration of complex and multi-layered project structures
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Impact areas / project contexts
1..n effects and environmental conditions
Construction of any environmental conditions for projects (Domain context) and processes
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Process templates
1..n domains in an EcholoN application instance
a plurality of process templates in effect regions in an EcholoN instance
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Relationations extended
1..n, n..m object relations, own relation types also across entities
Arbitrary relation of objects among each other with individual relation typing
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Roles: free design
Free design of roles with individual access permissions.
Development of individual and arbitrary role models for user, domain context and application roles. Structure of functional roles such as configuration management: CMDB administration: TK system, servers, machines, etc.
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Languages
Language packages are acc. Browser desktop setting loaded
Language packages for all major languages
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Individualize languages (company-specific languages)
Company-specific language per application instance
Domains or domain of effect language can be built up as desired
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Status sequences extended
Depending on the object type, different status models can be loaded
Individual structure of any status models for all standard and individual EcholoN objects
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Search of everything
Full-text search of all standard fields with indexing of all contents
EcholoN has freely configurable search definitions with freely definable search indexes for standard and individual fields. Flexible buildable. The search can be provided in full text with logical operators.
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Search of everything with an individual search connector
Full-text search of all content (standard and individual fields) with individual design of search and search schemata
Structure of individual and application-oriented search schemes
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Search phonetically
Search phonetically
Phonetic search with search suggestions like "did you mean ..."
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Ticket templates
Ticket solution per click possible
Ticket templates and Quick Tickets
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Process templates
Complete process templates can be resolved by click
Process templates for standard and individual event recording
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Knowledgebase extended
Several knowledgebases with individual publication of knowledge entries
1..n knowledgebases with individual access permissions per application instance
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Workflows extended
Workflows can be initiated manually, semi-automatically and automatically (by event)
Individual and arbitrary development of process-oriented and cross-process workflows
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Workflow designer
Workflows can be easily graphically created and customized
Graphical workflow and process designer
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Time tracking tickets
Time recording also by stopwatch, if necessary also editable later via authorization
Automatic and manual time tracking depending on ticket and / or activity
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Time recording operations
Time recording operations
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Schedules
1..n Zeitpläne Aufbaubar, Zeitplan je Benutzer etc.
Illustration of schedules per day and week multilayered, also according to organizational unit
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Worklists simple
Worklists simple
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CMDB simple
Configurations elements in simple structures and simple relation
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Dialog Definitions
Dialog Definitions
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Print simple
Print simple
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Print extended
Print extended
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E-mail connection
E-mail connection
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Escalation simple
EcholoN distinguishes between functional / horizontal and hierarchical / vertical escalations
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Business process simple
Business process simple
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Notifications simple
notifications simple
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Relationations simple
Equal, subordinate and superior
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Roles
Standard roles with access permissions
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Scripting
Rules and Script Editor
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Status sequences simple
one status model per object
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Web Client / Web App
responsive web client or web app for all devices
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Knowledgebase simple
Knowledgebase simple
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Workflows simple
Workflows simple
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Included in this edition
Possible in this edition
Possible with restrictions
Not possible
Solution and Edition are two different choices
With EcholoN, you can implement various service, line-of-business, and business processes on a single platform.
These include, for example:
- IT Service Management
- Enterprise Service ManagementCustomer Service and Customer Service Management
- Field Service Management
- Quality Management
- Other digital business processes and custom line-of-business applications
The solution describes what you want to implement with EcholoN.
The edition describes the scope of functionality, configuration, and development you need to achieve this.
Which edition do you need for your use case?
The right edition depends, among other things, on which features are required, how extensively existing processes need to be customized, and whether you plan to develop your own applications or components.
A customized assessment can help determine which edition best suits your needs and what expansion options will be available later on.
Frequently Asked Questions About the EcholoN Editions
What is the difference between EcholoN Express, Standard, Professional, and Enterprise?
The editions differ in the range of available features and, in particular, in the depth of possible configuration and development.
Express provides a structured starting point; Standard expands the capabilities for standardized processes; Professional enables extensive customization; and Enterprise provides the full scope of development capabilities for custom applications and components.
Which edition do I need for ITSM, customer service, or other EcholoN solutions?
A solution is not inherently tied to a single edition.
The required edition depends on which features, processes, and extensions are needed and to what extent the respective application is to be customized or developed.
What is the difference between EcholoN Professional and Enterprise?
Professional is intended for organizations that want to extensively configure EcholoN themselves. This includes, among other things, processes, workflows, screens, fields, dashboards, roles, and data structures.
Enterprise expands these capabilities to include the ability to develop custom applications, modules, and software components based on the EcholoN Enterprise Application Framework.
Is the Enterprise Edition the same as the Enterprise Application Framework?
No.
The Enterprise Application Framework refers to the technological foundation. The Enterprise Edition is a product tier that provides comprehensive functional and development access to this foundation.
Can I upgrade to a higher EcholoN edition later?
Yes. EcholoN supports upgrades to higher editions. Existing data and features already in use can be retained and supplemented with additional capabilities.
Where can I find a detailed feature comparison?
A complete overview of features, processes, and process templates can be found in the detailed edition comparison.
Vivantes: Stephanie Koch - Service Center Personnel...I have not been there for so long ;) What I can say is very positive: I am very satisfied with the implementation, the feedback and the direct contact - Stephanie Koch - Service Center Personnel
Telekommunikation Lindau: Uwe Knöpfle - Head of data center... KundenTreff, Munich / 24.10.2018 here, there were valuable insights into the possibilities, for example the project management with EcholoN - Uwe Knöpfle - Head of data center
Bezirk Schwaben: Markus Rinkenburger - IT service....Superb, how on the part of our small wishes, for example. Changes, was received - Markus Rinkenburger - IT service
Stadtverwaltung Worms: Michael Lewandowsky - Internal service...just run an update during the lunch break, that's a really cool thing - Michael Lewandowsky - Internal service