Easy connection to SAP

The EcholoN SAP connector is a standardized SAP interface for different process requirements ...

 

 

The EcholoN SAP connector

The EcholoN SAP connector is a standardized SAP interface for different process requirements. The interaction and data exchange between the SAP Business Objects and the EcholoN Framework takes place via different methods.

RPC / RFC (BAPI)

EcholoN provides the direct launch of remote procedure calls and remote…

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RPC / RFC (BAPI)

XML

EcholoN lets you process XML with its style sheets (XSL)

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XML

SAP.NET–Connector

EcholoN supports process-level data exchange via XML Web Services.

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SAP.NET–Connector

XI-Server (SAP NetWeaver)

Integration via individual communication profiles (sender receiver) via…

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XI-Server (SAP NetWeaver)

Example: Coupling to the SAP Service Network

 

OSS: Online Service System
CSN: Customer Service Network
CIC: Customer Interaction Center

EcholoN and SAP Solution Manager

The EcholoN SAP connector is a standardized SAP interface for different process requirements. The interaction and data exchange between the SAP Business Objects and the EcholoN Framework takes place via different methods.

Challenge
  • Manage support requests in different systems depending on the process
  • Lack of continuity
Customer request
  • Consistent process coupling
  • Easy messaging
  • Central Service Desk "with - without SolMan"

OSS: Online Service System
CSN: Customer Service Network
CIC: Customer Interaction Center

Solution: EcholoN coupling to SAP Solution Manager (SolMan)

 

By coupling EcholoN with the SAP SolMan, the service process is consistent for:

  • SAP applications
  • Standard applications
  • IT infrastructure
  • Non IT solutions

This means for you:

  • Seamless integration of SAP Applications Support
  • Single point of contact (SPOC), also for SAP applications
  • Bidirectional data exchange between SAP Applications Support and the "normal" service desk
  • Improved collaboration with the SAP Support Network (CSN)
  • Continuous reporting
  • Flexible and open for further requirements

You find "SAP Anbindung via SAP Connector" in these packages

Integrated according to the functionality of the edition

Partly integrated

Integrated according to the functionality of the edition

Fully integrated

The SAP connector is fully integrated

Fully integrated

The SAP connector is fully integrated

Fully integrated