Field Service Management Software - FSM

Field service management software and modern FSM solution.

Field staff as "Lonesome Cowboy"?

Technicians in the field are often on the road alone. Therefore, support the work and productivity of your field staff on site with the EcholoN mobile application. Be it order time recording, material consumption or a digital service report. Everything can be done on site and reported back to the system. This completely eliminates the need for time-consuming subsequent entry of paper-based service reports. The management of downstream workflows, such as invoicing, can be coordinated differently depending on the industry and the type of deployment of the field staff. EcholoN offers, among other things, a mobile connection to your company's own knowledge database (Knowledgebase) and communication with colleagues and dispatchers in real time.

 

"You can be angry all day. But it is not obliged! " Peter Hohl

 

 

FSM solution online or offline

Thanks to state-of-the-art technology, the browser-based field service management software EcholoN can be used on any end device. But even if there is no mobile network connection, your technician can efficiently process, document and easily complete his job offline. Your service teams always have all the necessary information at hand - with EcholoN as a service mobile app for IOS, Android and Windows operating systems on their notebooks. Different tools are no longer necessary. With EcholoN, you offer all functions, workflows and processes to all field staff in one application.

Commissioning, maintenance and repair in Field Service Management

Whether you have many or only a few technicians in the field service, you work with external service companies or your own service technicians, you want to manage vehicles, tools or machines, EcholoN is the right solution for you. Whether it is service, repair, maintenance or servicing orders, EcholoN improves your deployment planning and increases your customer satisfaction in the process. All customer assets are accessible to the Field Service Management. Even edge computers can be connected directly and in real time. Remote access tools support the technicians in their work assignments. Depending on the service level agreements, system messages can be reported directly to the service cloud. This is how Smart Service is created.

Automate and optimise your deployment planning with EcholoN

The scheduling department in Field Service Management is faced with complex tasks and decisions when planning your service assignments, taking into account technician skills, materials, resources and time windows.
Possible questions here are: Which technician in the vicinity of the site has the right skills and free capacities? How can an urgent job be integrated into an existing schedule of, for example, planned commissioning and maintenance?

Automate and optimise your deployment planning with EcholoN for better efficiency. Save time, nerves and resources.

On premise, in the private cloud or as a cloud-based application - with EcholoN you get top field service management software.

Inventory management
Inventory management

Both your dispatcher and your service technician are always informed about the current stock of service vehicles.

Each added item is assigned to the vehicle and then to the customer.

Offline mode
Offline mode

Even if your service technician has no network or is in a secure system, he can continue to work in the offline mode undisturbed and has access to all the necessary information and functions in EcholoN.

Ticket System
Ticket System

With the EcholoN Ticket System, tasks can be easily recorded and delegated.

The current status remains traceable at all times. Appointments and reminders help with automated processes.

 

Time and location tracking
Time and location tracking

For accurate billing, both internal and external, it is important to keep track of when, where and how long your service technician worked. He and you will benefit from the automatic recording of EcholoN.

Also, when creating routes or selecting a suitable service technician close to the nearest job location, accurate location tracking is essential.

Involve subcontractors
Involve subcontractors

Not every company has an internal service technician for all service requests. Fortunately, the connection of external service technicians and subcontractors in EcholoN is easy, for example possible via the Web App.

Save yourself time-consuming correspondence and unnecessary waiting times.

Knowledgebase
Knowledgebase

Knowledge is power. That is why EcholoN manages all information, files and documents in a central database. Fromt here you can, depending on the authorization, be linked and reused. These cross-references and central storage create clarity and save time. Knowledge is power.

Real-time connection & communication
Real-time connection & communication

Who, how, where, what, when? Thanks to our real-time connection, dispatcher and service technician are on the same level.

Other persons who are involved in a process always have access to current events in accordance with their authorization.

Automatic status updates
Automatic status updates

Optionally, you can set up automatic status updates for your customers, dispatchers, and others affected by the process or important to its success.

Transparent processes are essential for effective cooperation and avoid unnecessary inquiries.

Document management
Document management

Document management allows any number of users to access existing documents at the same time.

Use the link to the EcholoN knowledge database to quickly and accurately create new documents using templates.

Maintain new templates and documents to simplify operations.

Route planning and navigation
Route planning and navigation

EcholoN has a map view and trip planning of planned service orders and routes.

The address / (GPS) position of the next service operation is stored in EcholoN and can be head for easily. Thus, you can save time and also avoid possible transmission errors and random trips.

Permissions
Permissions

Who is allowed what? Assign permissions to your employees. You can give full or restricted access to documents or files.

Create protected areas where sensitive data is managed.

Data exports / evaluations
Data exports / evaluations

Reports, descriptions, evaluations and much more. All data in the system can be displayed graphically and exported to different file formats. So, you always keep track and up to date easily.

Effortlessly prepare the required documents for meetings or presentations.

Mathias Schätzthauer
Mathias SchätzthauerMathias Schätzthauer

McDonald´s Germany optimizes spare parts supply based on central service management platform EcholoN

"At that point, you just realized that EcholoN is way ahead of other service solutions in terms of functional and technical maturity and can handle even the most complex service requirements." - Mathias Schätzthauer, Director Development at McDonald's

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Ines Espig
Ines EspigInes Espig

Transdev controls time-critical repair processes of ticket machines

"We are very satisfied with EcholoN, the product, your on-time delivery, the customer service, your staff ... the mix makes it :) We have nothing to complain about and are completely happy despite the stress we have!" - Ines Espig, IT Project Manager at Transdev

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