One Software many solutions
EcholoN - holistic service management - provides structured documentation solutions in processes for better service, support and customer care.
Ticket System
- Easy standard ticketing solution with knowledge base
- Recording and management of inquiries
- Structured processing/execution
- Easy ticket management
- Inventory Management
Helpdesk
- Classic help desk solution with knowledgebase
- Contact for support tasks
- Focus: internal IT and user support, as well as customer service and support
- Unbureaucratic support and speed
- Goal: to maintain business processes
Service Desk
- Effective error analysis
- Systematic task distribution
- Professional quality management
- Contract Management (SLA)
- Interface between customer requirements and the technology
Customer Service
- Edit service orders
- Distribution/scheduling
- Mobile customer service
- Spare parts accounting
- Reliable billing of services rendered
IT Service Management
- ITIL process templates
- Configuration Management Databases (CMDBs)
- Manage your IT services / business services
- Automates your IT service workflow
Service Management
- Optimizing the management of maintenance, service and repair operations.
- increase customer satisfaction.
- Faster response for inquiries.
- Secure invoicing of all services
Field Service Management
- Organize service assignments efficiently
- Optimum disposition and scheduling
- More transparent processes through real-time booking
- Cost reduction through error elimination
- Higher customer satisfaction
Business Continuity Management
- Responsibilities clearly defined
- Cost reduction through minimization of downtime
- Traceability of results and data
- Clearer structures and procedures in case of an emergency
- Proof of quality for certification
Quality Management
- Quality assurance and more transparent processes
- Cost reduction through error elimination
- Quality awareness among employees is increasing
- Higher customer satisfaction through quality control
- Adhered quality standards ensure longer-term customer loyalty