EcholoN Software - Framework - Process Examples

EcholoN - Made in Germany - is a comprehensive yet easy solution for your service, support and customer care.



Comprehensive service management solution - simple procedure model

From simple ticketing with simple ticket entry to help desk with knowledge database, service desk with the standard processes (incident, problem, change, configuration management and service level management, etc.) to the holistic service management suite, EcholoN provides all the necessary functions and processes. Application templates (or schemes) can be used to standardize procedures can be "loaded", such as e.g. the good practices according to ITIL.

Powerful yet easy and very flexible

EcholoN is flexible in process customization. You can serve your required functions and processes (helpdesk, service desk, incident management, asset management, etc.) from the standard or individually and update secure to your company-specific requirements - from simple mask customization to the complex process workflow.

Buy - Rent - Cloud - SaaS

EcholoN has a hybrid operating model

  • Buy or rent, we offer both models with affordable packages for any size of business.
  • On Premise: You want full control of your system and operate your service management solution completely inhouse.
  • Cloud based / SaaS: You favor a cloud solution without burdening your infrastructure and operate your service management software in the EcholoN cloud.
  • Managed Service: You prefer a worry-free package and want to focus on your processes.

With the EcholoN product range, we offer you all the software systems you need to make your support more efficient, from a single source. A very important aspect for us is the satisfaction of our customers. This leads, among other things, to the fact,that we implement individual wishes of our customers, fast and unconventionally, as standard in the EcholoN Framework.

The basic system forms the core of the EcholoN application. With this module you can already manage your complete service. The application supports the classic client / server model with comfortable Windows clients as well as distributed applications with modern web clients and progressive Web Apps (PWA). The entire EcholoN system was developed on the Microsoft .NET Framework.

All departments involved in the process are efficiently integrated into the process chain in order to significantly increase support performance. Here, fast information on the Windows and Web client or mobile solutions are as important as detailed evaluations of individual processes.

Extensions and modules such as the EcholoN Data Workflow System (DWS) as ETL - Tool or the SAP Connector complete the EcholoN product range.

Application and process examples

Incident Management

Incident Management

First aid for unplanned incidents

  • Identify, deal with and solve problems
  • Flexible implementation
  • Integrated knowledge base
  • Ready-to-use temporary workarounds
  • Interactive reporting for analyses and trends
Example Incident Management
Problem Management

Problem Management

The advantages of EcholoN

  • Proactive problem management
  • More quick solutions
  • Clear presentation of all correlations
  • Better learning: known errors can be evaluated
Example Problem Management
Change Management

Change Management

Accompanying change positively

  • Shock and rejection
  • Rational insight
  • Emotional acceptance
  • Learning
  • Integration
Example Change Management
Service Level Management

Service Level Management

Contracts & agreements

  • Relationships of all parties clearly structured
  • Ongoing control & monitoring of quality
  • Strong position for renegotiation or new purchase
  • Cost savings by eliminating redundant business services
  • Acceptance by all users through transparency
Example: Service Level Management
Service Asset Management

Service Asset Management

Compliance and legal certainty

  • Complete documentation of the entire life cycle
  • Mapping of all planning, analysis and maintenance processes
  • Automatic expansion into a configuration management system (CMS)
  • Transparency and overview in all service management processes
Example: Service Asset Management
Manage projects / Project management

Manage projects / Project management

Project management simple and efficient

  • Creation of a reliable database
  • Increase transparency in lead times and project expenditure
  • Documentation and reporting
  • Improvement of adherence to schedules
  • Active risk management
Example: Managing projects / Project management
Knowledge Base practical use - knowledge database

Knowledge Base practical use - knowledge database

Multidimensional and associative knowledge base

  • Efficient knowledge base
  • Improvement of support
  • One system accessible to all and collaboration
  • Flexible and customisable
  • Simple and user-friendly
Knowledge Base zum Wissensmanagement
Analysis, reporting and reports

Analysis, reporting and reports

Interactive reports and analyses

  • Standard Reports
  • Standard Dashboard with ITIL KPIs
  • Standard warehouse for service management metrics
  • Free report designer, free data sources
Excerpt from the reporting