EcholoN Clients

The basic system with the different types of clients is subdivided into native Windows applications (desktop, terminal server, mobile) and web applications. Depending on the infrastructure and application, they can be combined with one another as required.

 

 

User-friendly and dynamic interface

From the individual help desk and the mapping of standardized service management processes to the IT Infrastructure Library (ITIL) to CRM and project management, EcholoN supports all business-relevant processes. The surface and the masks automatically adapt to the respective field of activity.

Windows client

The EcholoN Windows client is "footprintless", which means it does not make registry entries and is installation-free.

It can easily be launched from a UNC path or file share without the need for dedicated installation. The only requirement is the Microsoft .NET Framework.

Standard business process templates (call assistant, asset manager, etc.) enable the users to work in the specific application roles (1st level service desk, configuration manager, assistance, server team, application development, etc.). Each user has all the necessary information, e.g. via cockpits, directly available.

Windows client
Selected features
Asset management / product management in CMDBs or a CMS

Manage and store in the organization (OU) and contacts (customers / users) the products in use (CI's).

Custom Views

With a query wizard, you quickly create your own object queries for all relevant areas, such as processes or tickets, configuration elements (CIs) etc.

Workflows

For tickets, store several "Action Tasks" that can be processed either in parallel or sequentially.

Process templates / overall solution process

With the process templates (quick tickets, workflows, etc.) you can easily and quickly create a complete process with all workflows. The entire solution process, from the categorization to the complex workflow, can be maintained at a mouse click.

Knowledgebase

Define solutions to problems directly in the knowledgebase. Any information structures can be stored for each entry.

SLA (Service Level Agreements) / SLM (Service Level Management)

SLAs / SLMs help you manage contracts and maintenance, store services in service catalogues for organizations, contacts, specific configuration items (CI's), and map process-specific parameters (response and resolution time, priority, etc.) Service level agreement.

Organization and contact management

Store your support users, customers and organizations. Each object is then directly linked to the tickets, products and SLAs.

Escalation management

Create any priorities and define individual escalation models. The workflow service can trigger various actions automatically.

Activity forms

Create any activity templates (e-mail, tasks, appointments, etc.) for the event processing. Deposited variables are automatically filled in by EcholoN due to the current context.

Call Assistant: Configure standard business processes freely

With the Call Assistant, "everyone" can register a ticket within a very short time after just a few minutes of training. The assistant guides the user through all relevant steps and ends with creating a complete ticket, which is added to the workflow system.

Call processing / call tracking

Automatically save a detailed history for each transaction (ticket). Define the responsible group, the priority, the CI, an SLA and save any attachments (e.g. log files, screenshot) via drag and drop.

Any type, category and keyword formation

By defining categories that are dependent on each other, EcholoN can already set all relevant parameters during ticket entry (e.g. priority, responsible group, schedule, SLA). Tag management is used to assign subject areas.

Freely configurable search schemes with search connectors

A configuration dialog can be used to set the objects and properties to be searched for. When displaying the results, records associated with the object are also displayed. For example, during contact, the corresponding tickets, SLAs and products are displayed directly.

Client-side caching

When data is loaded from SQL Server, it is cached locally for optimal scalability of the application.

Modern user interface

The user interface of the Windows client is based on Microsoft Office 2019. Thus, multiple contacts, organization or even tickets can be edited simultaneously. The tables can be grouped, sorted, and filtered almost immediately after each field. Depending on the application and / or user role, EcholoN adapts to the desired process situation or task.

Web Client / Web App

Use the modern browser client to operate your service from any location. With this client you have the possibility to complete the complete processing of transactions (tickets) over the web, from any operating system.

For example, it enables the integration of external specialists or gives your support staff the opportunity to process urgent processes conveniently from the comfort of their own home.

Web Client / Web App
Selected features
Regardless of the operating system

The Progressive Web App (PWA) runs on all major desktop and mobile operating systems. All functions are available under Windows, macOS, Linux, Google Android and Apple iOS.

Free mask design

The user can be provided with masks appropriate to his application role in the process.

Role model

The user of the mobile application can be assigned one or more roles. He receives thereby a very exact task control.

Free process design

This basis enables the construction of arbitrary processes for the adequate work according to the solution requirement.

And much more

EcholoN can do so much more so that we have only briefly listed the most important points here. Convince yourself with a short online presentation or a free consultation about the scope of services of our service management solution EcholoN!

Mobile client

With the EcholoN Mobile Solution, service employees and field staff can perform their tasks and activities easily and efficiently.

All mobile systems such as smartphones, ultrabooks and tablet systems are adequately supported.

Each sales representative has access to all necessary functions and processes in accordance with his role. Disposition takes place according to the processes and rules defined in the company (manual, semi-automatic or fully automatic). So EcholoN can call the service technician e.g. automatically after removal to the place of use (devices must be equipped with GPS) and / or training and certification (skills) determine and propose for disposition. A dispatcher has an influence on the order control at any time.

Mobile client
Selected features
Regardless of the operating system

The Mobile CLient runs on all major mobile operating systems. All functions are available under Google Android and Apple iOS.

Free mask design

The user can be provided with masks appropriate to his application role in the process.

Free process design

This basis enables the construction of arbitrary processes for the adequate work according to the solution requirement.

 

Role model

The user of the mobile application can be assigned one or more roles. He receives thereby a very exact task control.

And much more

EcholoN can do so much more so that we have only briefly listed the most important points here. Convince yourself with a short online presentation or a free consultation about the scope of services of our service management solution EcholoN!

You find "Clients" in these packages

All clients acc. to the functionality of the edition unrestricted
Fully integrated

Fully integrated

All clients acc. to the functionality of the edition unrestricted
Fully integrated

Fully integrated

All clients acc. to the functionality of the edition unrestricted
Fully integrated

Fully integrated

All clients acc. to the functionality of the edition unrestricted
Fully integrated

Fully integrated