Artificial Intelligence and Machine Learning: What is behind these technologies and how can companies benefit from them?
Why is it worthwhile to digitise process flows and documents? And how can digitisation be implemented in the company?
Why is it becoming increasingly important to manage knowledge and what advantages do knowledge management tools offer companies?
It does not always have to be MS Project or what is understood by simple and efficient project management.
What does Service Level Management (SLM) involve and what are the benefits?
What does Service Asset and Configuration Management (SACM) mean? What are the benefits of SACM and how can corresponding processes be established in the company?
Why is it a human challenge to introduce new processes or new software in the company?
How service management software helps companies deliver on their service promises.
Challenge and motivators for more effectiveness and productivity
Recognising conflicts - you are right!
Digitalisation and technical progress via Self Service Portal / Selfhelp
Meaning of “Internet of Things” - IoT for short
What are microservices, how do they work? Purpose and use
What is an Issue Tracking System (ITS) and how does it work?
Workflow-Management-Systems (WFMS): What exactly is it? How does it work?
What this is exactly and how you can use it for yourself is explained in the following article.
What exactly is CAFM and how does it work?
Read this article to find out how this works and what it brings to companies.
What is Configuration Management? What does a configuration management system actually do?
What exactly is good customer service? And how is this made possible in the company?
But how exactly is business continuity management implemented? And what helps with the implementation?
The reason why the quality of the products in your company should be constantly improved
How does Field Service Management work? And how do companies manage the complex organization?
The more employees your company has, the more complicated it gets.
In short, Enterprise Service Management (ESM) means the organization and control of all processes and services in all departments within a company
The focus of a help desk platform is primarily the interface between IT and employees.
Success is human - The result was achieved, but not used as intended