Formulate SMART goals: How to implement clear goals effectively

Discover how you can optimise your maintenance KPIs with a CMMS. Find out more about maintenance and repair KPIs.

A successful as-is analysis in a project is a systematic examination and documentation of the current status of processes, systems or procedures

Measuring customer satisfaction via CSAT. How do you determine your Customer Satisfaction Score? Calculation, definition and measurement

Learn how the incident escalation process works and why it is important for effective incident management.

What do the terms MTBF, MTTR, MTTA and MTTF mean? How do they differ? And what should you know about them?

Discover how case management software helps companies by increasing efficiency and optimising processes.

Customer satisfaction and customer loyalty through efficient CSM: Customer expectations are constantly rising. Companies should endeavour to offer outstanding customer service

In today's fast-paced business world, reliable IT services are essential to the success of any organisation. This article provides a comprehensive overview of the importance of IT services for organisations of all sizes

Service excellence, a term that is becoming increasingly important in today's business world

Discover how service mapping improves IT service performance, minimises downtime and supports compliance. Your guide to efficiency.

Learn what the MQTT protocol is and how it is used in the IoT. Discover the lightweight message protocol for telemetry transport and message queuing.

Find out how SLA monitoring ensures compliance with service level agreements for business services and monitors the availability of services.

Requirements management and its importance for project management and product development

Introduction to Enterprise Asset Management - Benefits - The holistic approach of EAM

Find out in our article why a successful single point of contact (SPOC) is so crucial and how you can implement your concept in 7 steps.

What is a WebHook? Benefits, advantages, examples and use cases

Learn in our blog how complaint management is systematically used to stabilise customer relations and quality assurance.

Information Technology Infrastructure Library Short and effective overview - ITIL as a process, guideline and framework in the best practices approach in service management.

A guide to optimising IT services according to ITIL Continual Service Improvement in IT service management for the continuous improvement of processes

A comprehensive introduction to GraphQL, a query language for APIs. Comparison with REST and optimisation for mobile users. What you should know about GraphQL.

The focus of a help desk platform is primarily the interface between IT and employees.

A decisive step towards more transparency and integrity was taken with the introduction of the Whistleblower Protection Act.

ITIL - Service Design instead of coincidence: The importance of functions and processes for effective and innovative services in IT service management

Learn more about ITIL Service Transition and the planning and roles in this process.

The service strategy according to ITIL® v3 represents an approach that provides an effective IT strategy for the introduction of IT services.

What does Service Level Management (SLM) involve and what are the benefits?

What is a CMMS system? Examples, benefits and advantages?

Find out what predictive maintenance is - use in Industry 4.0 - use cases and examples of predictive maintenance for machines and systems

Immerse yourself in the world of Industry 4.0 and discover the fourth industrial revolution, which is characterised by the advanced digitalisation and networking of production processes.

Service Operation (SO) is the third phase in the Service Lifecycle (Practices) in the Service Lifecycle through ITIL v3 and governs the provisioning and support of services to ensure that they are delivered efficiently and effectively. Here it is ensured that the IT services meet the agreed requirements (e.g., the accessibility of an application) and deliver results.

ISMS systems are used for risk management in the area of information security according to ISO 27001 - What are the advantages of an ISMS?

Learn what Preventive Maintenance is - How it reduces malfunctions in industrial plants and machines - Optimising operational processes

Artificial Intelligence and Machine Learning: What is behind these technologies and how can companies benefit from them?

Problem Management - Process for identifying and managing the causes of incidents. Why is this important? Best Practices...

Incident Management (IM), everything you need to know! IM provides the process, the tools and the concept for an effective and quick resolution of incidents.

Why is it worthwhile to digitise process flows and documents? And how can digitisation be implemented in the company?

CIP process - Find out everything about the continuous improvement process: definition, procedure and significance. Learn about methods and objectives!

Why is it becoming increasingly important to manage knowledge and what advantages do knowledge management tools offer companies?

Find out more about M2M - Machine to Machine - communication and its importance for Industry 4.0, IoT and digitalisation. Find out more now!

It does not always have to be MS Project or what is understood by simple and efficient project management.

Find out what the abbreviation FAQ means and the meaning behind the frequently asked questions

What does Service Asset and Configuration Management (SACM) mean? What are the benefits of SACM and how can corresponding processes be established in the company?

Why is it a human challenge to introduce new processes or new software in the company?

How service management software helps companies deliver on their service promises.

Challenge and motivators for more effectiveness and productivity

Recognising conflicts - you are right!

Digitalisation and technical progress via Self Service Portal / Selfhelp

Meaning of “Internet of Things” - IoT for short

What are microservices, how do they work? Purpose and use

What is an Issue Tracking System (ITS) and how does it work?

Workflow-Management-Systems (WFMS): What exactly is it? How does it work?

What this is exactly and how you can use it for yourself is explained in the following article.

What exactly is CAFM and how does it work?

Read this article to find out how this works and what it brings to companies.

What is Configuration Management? What does a configuration management system actually do?

What exactly is good customer service? And how is this made possible in the company?

But how exactly is business continuity management implemented? And what helps with the implementation?

The reason why the quality of the products in your company should be constantly improved

How does Field Service Management work? And how do companies manage the complex organization?

The more employees your company has, the more complicated it gets.

In short, Enterprise Service Management (ESM) means the organization and control of all processes and services in all departments within a company

Find out what a configuration item is and how it is used.

Success is human - The result was achieved, but not used as intended

Which is the better option when purchasing software? On-premise or the cloud? Advantages and disadvantages