KI / AI - ML - BOT and Co
Artificial Intelligence and Machine Learning: What is behind these technologies and how can companies benefit from them?
Digitisation of documents and process flows
Why is it worthwhile to digitise process flows and documents? And how can digitisation be implemented in the company?
Knowledge management - Knowledge database - Wiki & Co
Why is it becoming increasingly important to manage knowledge and what advantages do knowledge management tools offer companies?
Project management simple and efficient
It does not always have to be MS Project or what is understood by simple and efficient project management.
Service Level Management
What does Service Level Management (SLM) involve and what are the benefits?
Service Asset Management
What does Service Asset and Configuration Management (SACM) mean? What are the benefits of SACM and how can corresponding processes be established in the company?
Change Management III - Accompanying change positively
Why is it a human challenge to introduce new processes or new software in the company?
Maintenance, inspection, repair and overhaul
How service management software helps companies deliver on their service promises.
New Work and Work Management
Challenge and motivators for more effectiveness and productivity
Self Service Portal
Digitalisation and technical progress via Self Service Portal / Selfhelp
Microservices, micro-processes and API
What are microservices, how do they work? Purpose and use
Workflow Engines
Workflow-Management-Systems (WFMS): What exactly is it? How does it work?
UCC Unified Communications & Collaboration
What this is exactly and how you can use it for yourself is explained in the following article.
Data integration
Read this article to find out how this works and what it brings to companies.
Configuration Management
What is Configuration Management? What does a configuration management system actually do?
Customer service
What exactly is good customer service? And how is this made possible in the company?
Business continuity management in the company
But how exactly is business continuity management implemented? And what helps with the implementation?
Quality management in the company
The reason why the quality of the products in your company should be constantly improved
Field Service Management
How does Field Service Management work? And how do companies manage the complex organization?
Human resource management software
The more employees your company has, the more complicated it gets.
What is Enterprise Service Management (ESM)?
In short, Enterprise Service Management (ESM) means the organization and control of all processes and services in all departments within a company
What is help desk software?
The focus of a help desk platform is primarily the interface between IT and employees.
