Requirements management - the basis for projects and product developments

Requirements management and its importance for project management and product development

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Jochen Möller
Jochen Möller
07.09.2023

WebHook - Examples and use cases of WebHooks

What is a WebHook?  Benefits, advantages, examples and use cases

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Jochen Möller
Jochen Möller
27.07.2023

Complaint management

Learn in our blog how complaint management is systematically used to stabilise customer relations and quality assurance.

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Jochen Möller
Jochen Möller
29.06.2023

ITIL - Simply and briefly explained

Information Technology Infrastructure Library Short and effective overview - ITIL as a process, guideline and framework in the best practices approach in service management.

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Ralph Bockisch
Ralph Bockisch
07.04.2023

What is help desk software?

The focus of a help desk platform is primarily the interface between IT and employees.

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Ralph Bockisch
Ralph Bockisch
20.02.2023

Whistleblower Protection Act published in the Federal Law Gazette - What does it mean?

A decisive step towards more transparency and integrity was taken with the introduction of the Whistleblower Protection Act.

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Ralph Bockisch
Ralph Bockisch
09.01.2023

The importance of an effective ITIL® service strategy for success in IT service management

The service strategy according to ITIL® v3 represents an approach that provides an effective IT strategy for the introduction of IT services.

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Ralph Bockisch
Ralph Bockisch
07.10.2022

Service Level Management

What does Service Level Management (SLM) involve and what are the benefits?

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Ralph Bockisch
Ralph Bockisch
07.09.2022

Computerised Maintenance Management System

What is a CMMS system? Examples, benefits and advantages?

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Jochen Möller
Jochen Möller
27.07.2022

ITIL - IT Service Operation: The heart of service operation

Service Operation (SO) is the third phase in the Service Lifecycle (Practices) in the Service Lifecycle through ITIL v3 and governs the provisioning and support of services to ensure that they are delivered efficiently and effectively. Here it is ensured that the IT services meet the agreed requirements (e.g., the accessibility of an application) and deliver results.

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Ralph Bockisch
Ralph Bockisch
17.06.2022

What is an Information Security Management System?

ISMS systems are used for risk management in the area of information security according to ISO 27001 - What are the advantages of an ISMS?

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Jochen Möller
Jochen Möller
18.05.2022

KI / AI - ML - BOT and Co

Artificial Intelligence and Machine Learning: What is behind these technologies and how can companies benefit from them?

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Jochen Möller
Jochen Möller
07.03.2022

What is Problem Management?

Problem Management - Process for identifying and managing the causes of incidents. Why is this important? Best Practices...

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Ralph Bockisch
Ralph Bockisch
20.02.2022

What is Incident Management

Incident Management (IM), everything you need to know! IM provides the process, the tools and the concept for an effective and quick resolution of incidents.

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Ralph Bockisch
Ralph Bockisch
17.01.2022

Digitisation of documents and process flows

Why is it worthwhile to digitise process flows and documents? And how can digitisation be implemented in the company?

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Sandra Effenberger
Sandra Effenberger
05.12.2021

Knowledge management - Knowledge database - Wiki & Co

Why is it becoming increasingly important to manage knowledge and what advantages do knowledge management tools offer companies?

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Sandra Effenberger
Sandra Effenberger
27.10.2021

Project management simple and efficient

It does not always have to be MS Project or what is understood by simple and efficient project management.

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Jochen Möller
Jochen Möller
20.08.2021

Service Asset Management

What does Service Asset and Configuration Management (SACM) mean? What are the benefits of SACM and how can corresponding processes be established in the company?

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Ralph Bockisch
Ralph Bockisch
29.06.2021

Change Management III - Accompanying change positively

Why is it a human challenge to introduce new processes or new software in the company?

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Sandra Effenberger
Sandra Effenberger
07.05.2021

Maintenance, inspection, repair and overhaul

How service management software helps companies deliver on their service promises.

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Ralph Bockisch
Ralph Bockisch
27.04.2021

New Work and Work Management

Challenge and motivators for more effectiveness and productivity

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Romina Bruhn
Romina Bruhn
17.03.2021

Change Management II

Recognising conflicts - you are right!

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Sandra Effenberger
Sandra Effenberger
20.02.2021

Self Service Portal

Digitalisation and technical progress via Self Service Portal / Selfhelp

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Ralph Bockisch
Ralph Bockisch
29.01.2021

Internet of Things IoT

Meaning of “Internet of Things” - IoT for short

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Romina Bruhn
Romina Bruhn
07.01.2021

Microservices, micro-processes and API

What are microservices, how do they work? Purpose and use

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Jochen Möller
Jochen Möller
27.12.2020

Issue Tracking System (ITS)

What is an Issue Tracking System (ITS) and how does it work?

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Ralph Bockisch
Ralph Bockisch
13.11.2020

Workflow Engines

Workflow-Management-Systems (WFMS): What exactly is it? How does it work?

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Jochen Möller
Jochen Möller
23.10.2020

UCC Unified Communications & Collaboration

What this is exactly and how you can use it for yourself is explained in the following article.

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Romina Bruhn
Romina Bruhn
17.10.2020

Computer Aided Facility Management (CAFM)

What exactly is CAFM and how does it work?

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Ralph Bockisch
Ralph Bockisch
07.09.2020

Data integration

Read this article to find out how this works and what it brings to companies.

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Jochen Möller
Jochen Möller
13.08.2020

Configuration Management

What is Configuration Management? What does a configuration management system actually do?

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Jochen Möller
Jochen Möller
10.08.2020

Customer service

What exactly is good customer service? And how is this made possible in the company?

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Ralph Bockisch
Ralph Bockisch
07.07.2020

Business continuity management in the company

But how exactly is business continuity management implemented? And what helps with the implementation?

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Jochen Möller
Jochen Möller
29.06.2020

Quality management in the company

The reason why the quality of the products in your company should be constantly improved

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Romina Bruhn
Romina Bruhn
18.05.2020

Field Service Management

How does Field Service Management work? And how do companies manage the complex organization?

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Jochen Möller
Jochen Möller
30.04.2020

Human resource management software

The more employees your company has, the more complicated it gets.

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Romina Bruhn
Romina Bruhn
27.03.2020

What is Enterprise Service Management (ESM)?

In short, Enterprise Service Management (ESM) means the organization and control of all processes and services in all departments within a company

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Ralph Bockisch
Ralph Bockisch
20.02.2020

Change Management

Success is human - The result was achieved, but not used as intended

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Sandra Effenberger
Sandra Effenberger
27.12.2019