Requirements management - the basis for projects and product developments

What is a WebHook?  Benefits, advantages, examples and use cases

Learn in our blog how complaint management is systematically used to stabilise customer relations and quality assurance.

Information Technology Infrastructure Library Short and effective overview - ITIL as a process, guideline and framework in the best practices approach in service management.

The focus of a help desk platform is primarily the interface between IT and employees.

A decisive step towards more transparency and integrity was taken with the introduction of the Whistleblower Protection Act.

The service strategy according to ITIL® v3 represents an approach that provides an effective IT strategy for the introduction of IT services.

What does Service Level Management (SLM) involve and what are the benefits?

What is a CMMS system? Examples, benefits and advantages?

Service Operation (SO) is the third phase in the Service Lifecycle (Practices) in the Service Lifecycle through ITIL v3 and governs the provisioning and support of services to ensure that they are delivered efficiently and effectively. Here it is ensured that the IT services meet the agreed requirements (e.g., the accessibility of an application) and deliver results.

ISMS systems are used for risk management in the area of information security according to ISO 27001 - What are the advantages of an ISMS?

Artificial Intelligence and Machine Learning: What is behind these technologies and how can companies benefit from them?

Problem Management - Process for identifying and managing the causes of incidents. Why is this important? Best Practices...

Incident Management (IM), everything you need to know! IM provides the process, the tools and the concept for an effective and quick resolution of incidents.

Why is it worthwhile to digitise process flows and documents? And how can digitisation be implemented in the company?

Why is it becoming increasingly important to manage knowledge and what advantages do knowledge management tools offer companies?

It does not always have to be MS Project or what is understood by simple and efficient project management.

What does Service Asset and Configuration Management (SACM) mean? What are the benefits of SACM and how can corresponding processes be established in the company?

Why is it a human challenge to introduce new processes or new software in the company?

How service management software helps companies deliver on their service promises.

Challenge and motivators for more effectiveness and productivity

Recognising conflicts - you are right!

Digitalisation and technical progress via Self Service Portal / Selfhelp

Meaning of “Internet of Things” - IoT for short

What are microservices, how do they work? Purpose and use

What is an Issue Tracking System (ITS) and how does it work?

Workflow-Management-Systems (WFMS): What exactly is it? How does it work?

What this is exactly and how you can use it for yourself is explained in the following article.

What exactly is CAFM and how does it work?

Read this article to find out how this works and what it brings to companies.

What is Configuration Management? What does a configuration management system actually do?

What exactly is good customer service? And how is this made possible in the company?

But how exactly is business continuity management implemented? And what helps with the implementation?

The reason why the quality of the products in your company should be constantly improved

How does Field Service Management work? And how do companies manage the complex organization?

The more employees your company has, the more complicated it gets.

In short, Enterprise Service Management (ESM) means the organization and control of all processes and services in all departments within a company

Success is human - The result was achieved, but not used as intended