Artikel

Case management software: increasing efficiency, optimising workflows and processes

Case management software: increasing efficiency, optimising workflows and processes

Discover how case management software helps companies by increasing efficiency and optimising processes.

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Jochen Möller
Jochen Möller
04.04.2024
Everything you need to know about Customer Service Management - CSM

Everything you need to know about Customer Service Management - CSM

Customer satisfaction and customer loyalty through efficient CSM: Customer expectations are constantly rising. Companies should endeavour to offer outstanding customer service

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Ralph Bockisch
Ralph Bockisch
16.03.2024
What is an IT service? IT services for companies - definition - function - best practices

What is an IT service? IT services for companies - definition - function - best practices

In today's fast-paced business world, reliable IT services are essential to the success of any organisation. This article provides a comprehensive overview of the importance of IT services for organisations of all sizes

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Ralph Bockisch
Ralph Bockisch
20.02.2024
What is Service Excellence? - DIN SPEC 77224 - Creating customer enthusiasm

What is Service Excellence? - DIN SPEC 77224 - Creating customer enthusiasm

Service excellence, a term that is becoming increasingly important in today's business world

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Sandra Effenberger
Sandra Effenberger
22.01.2024
Service mapping: your guide to optimisation

Service mapping: your guide to optimisation

Discover how service mapping improves IT service performance, minimises downtime and supports compliance. Your guide to efficiency.

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Ralph Bockisch
Ralph Bockisch
17.01.2024
The MQTT protocol in the IoT - Message Queuing Telemetry Transport

The MQTT protocol in the IoT - Message Queuing Telemetry Transport

Learn what the MQTT protocol is and how it is used in the IoT. Discover the lightweight message protocol for telemetry transport and message queuing.

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Jochen Möller
Jochen Möller
07.12.2023
What is SLA monitoring for business services?

What is SLA monitoring for business services?

Find out how SLA monitoring ensures compliance with service level agreements for business services and monitors the availability of services.

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Ralph Bockisch
Ralph Bockisch
27.11.2023
Requirements management - the basis for projects and product developments

Requirements management - the basis for projects and product developments

Requirements management and its importance for project management and product development

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Jochen Möller
Jochen Möller
27.10.2023
What is Enterprise Asset Management - EAM?

What is Enterprise Asset Management - EAM?

Introduction to Enterprise Asset Management - Benefits - The holistic approach of EAM

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Jochen Möller
Jochen Möller
07.09.2023
SPOC - The key to a successful single point of contact

SPOC - The key to a successful single point of contact

Find out in our article why a successful single point of contact (SPOC) is so crucial and how you can implement your concept in 7 steps.

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Ralph Bockisch
Ralph Bockisch
07.08.2023
Complaint management

Complaint management

Learn in our blog how complaint management is systematically used to stabilise customer relations and quality assurance.

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Jochen Möller
Jochen Möller
29.06.2023
ITIL - Simply and briefly explained

ITIL - Simply and briefly explained

Information Technology Infrastructure Library Short and effective overview - ITIL as a process, guideline and framework in the best practices approach in service management.

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Ralph Bockisch
Ralph Bockisch
18.05.2023
Continuous Service Improvement (CSI) according to ITIL

Continuous Service Improvement (CSI) according to ITIL

A guide to optimising IT services according to ITIL Continual Service Improvement in IT service management for the continuous improvement of processes

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Ralph Bockisch
Ralph Bockisch
07.04.2023
What is help desk software?

What is help desk software?

The focus of a help desk platform is primarily the interface between IT and employees.

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Ralph Bockisch
Ralph Bockisch
20.02.2023
Whistleblower Protection Act published in the Federal Law Gazette - What does it mean?

Whistleblower Protection Act published in the Federal Law Gazette - What does it mean?

A decisive step towards more transparency and integrity was taken with the introduction of the Whistleblower Protection Act.

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Ralph Bockisch
Ralph Bockisch
09.01.2023
ITIL Service Design

ITIL Service Design

ITIL - Service Design instead of coincidence: The importance of functions and processes for effective and innovative services in IT service management

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Ralph Bockisch
Ralph Bockisch
07.12.2022
ITIL Service Transition to ITIL v3

ITIL Service Transition to ITIL v3

Learn more about ITIL Service Transition and the planning and roles in this process.

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Ralph Bockisch
Ralph Bockisch
27.11.2022
The importance of an effective ITIL® service strategy for success in IT service management

The importance of an effective ITIL® service strategy for success in IT service management

The service strategy according to ITIL® v3 represents an approach that provides an effective IT strategy for the introduction of IT services.

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Ralph Bockisch
Ralph Bockisch
07.10.2022
ITIL - IT Service Operation: The heart of service operation

ITIL - IT Service Operation: The heart of service operation

Service Operation (SO) is the third phase in the Service Lifecycle (Practices) in the Service Lifecycle through ITIL v3 and governs the provisioning and support of services to ensure that they are delivered efficiently and effectively. Here it is ensured that the IT services meet the agreed requirements (e.g., the accessibility of an application) and deliver results.

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Ralph Bockisch
Ralph Bockisch
17.06.2022
What is Problem Management?

What is Problem Management?

Problem Management - Process for identifying and managing the causes of incidents. Why is this important? Best Practices...

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Ralph Bockisch
Ralph Bockisch
20.02.2022
What is Incident Management

What is Incident Management

Incident Management (IM), everything you need to know! IM provides the process, the tools and the concept for an effective and quick resolution of incidents.

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Ralph Bockisch
Ralph Bockisch
17.01.2022
Internet of Things IoT

Internet of Things IoT

Meaning of “Internet of Things” - IoT for short

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Romina Bruhn
Romina Bruhn
07.01.2021
Microservices, micro-processes and API

Microservices, micro-processes and API

What are microservices, how do they work? Purpose and use

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Jochen Möller
Jochen Möller
27.12.2020
Issue Tracking System (ITS)

Issue Tracking System (ITS)

What is an Issue Tracking System (ITS) and how does it work?

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Ralph Bockisch
Ralph Bockisch
13.11.2020
Workflow Engines

Workflow Engines

Workflow-Management-Systems (WFMS): What exactly is it? How does it work?

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Jochen Möller
Jochen Möller
23.10.2020
UCC Unified Communications & Collaboration

UCC Unified Communications & Collaboration

What this is exactly and how you can use it for yourself is explained in the following article.

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Romina Bruhn
Romina Bruhn
17.10.2020
Computer Aided Facility Management (CAFM)

Computer Aided Facility Management (CAFM)

What exactly is CAFM and how does it work?

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Ralph Bockisch
Ralph Bockisch
07.09.2020
What is Data Integration (DI)? - Meaning ETL - Tools

What is Data Integration (DI)? - Meaning ETL - Tools

Read this article to find out how this works and what it brings to companies.

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Jochen Möller
Jochen Möller
13.08.2020
What is good customer service?

What is good customer service?

What exactly is good customer service? And how is this made possible in the company?

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Ralph Bockisch
Ralph Bockisch
07.07.2020
Business continuity management in the company

Business continuity management in the company

But how exactly is business continuity management implemented? And what helps with the implementation?

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Jochen Möller
Jochen Möller
29.06.2020
Quality management in the company

Quality management in the company

The reason why the quality of the products in your company should be constantly improved

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Romina Bruhn
Romina Bruhn
18.05.2020
Field Service Management

Field Service Management

How does Field Service Management work? And how do companies manage the complex organization?

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Jochen Möller
Jochen Möller
30.04.2020
Human resource management software

Human resource management software

The more employees your company has, the more complicated it gets.

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Romina Bruhn
Romina Bruhn
27.03.2020
What is Enterprise Service Management (ESM)?

What is Enterprise Service Management (ESM)?

In short, Enterprise Service Management (ESM) means the organization and control of all processes and services in all departments within a company

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Ralph Bockisch
Ralph Bockisch
20.02.2020