Workflow Management Systems (WFMS): What exactly is it? How does it work?
More and more, progressively complex work processes, steadily growing amounts of data, constantly recurring work steps etc. - almost every company has to struggle with this. Systems or software solutions that automate parts of the work processes and independently control the correct, error-free execution of these provide a remedy: so-called workflow engines, which act almost independently within a workflow management system (WFMS). What is it exactly? How does it work? You can read that in the following report - have fun!
In order to be able to explain what a workflow engine is, the term workflow-management-system (WFMS) must first be briefly clarified, because the workflow engine is an essential part of it.
Within the workflow management, business processes are supported by IT and in some cases completely automated. A workflow is a work process or a business transaction that is part of a chain of several workflows. These are interrelated in such a way that a condition must be triggered within the one workflow that is currently being processed in order to trigger an action in the next workflow.
The workflow management system thus includes all tasks that have to be processed in the organization, execution and control of the workflows.
This is where the workflow engine is used. It describes a software application that manages and monitors all business processes occurring in workflow management. The most important factors here are the statuses of the individual workflows, which the workflow engine uses to determine whether and which actions are triggered in the next step. Such actions can be, for example:
It all happens completely automatically. But how exactly does it work?
Workflow engines have three primary functions:
The workflow engine supports the execution of processes by coordinating and automating the various work steps. Work steps can include creating tasks, assigning responsibilities, routing tasks to specific people or departments, and monitoring and collecting data.
Processes are usually executed in the form of workflow instances. A workflow engine creates an executing instance for each workflow and orchestrates the execution of the different tasks and activities in the right order.
A workflow engine can be integrated into existing systems and applications to improve the flow of information and seamlessly exchange data between different systems. For example, it can be integrated with ERP systems, CRM applications or other workflow management software.
The bottom line is that the software application can perform any kind of task within a business process. You look at the business processes in detail and define small work steps within them, which in turn can be technically automated and implemented in the workflow engine. This then assigns the respective work steps to users in the order that you specify. It functions as a controlling and executing entity within a workflow management system.
All of this leads to enormous relief and time savings for companies. What other reasons speak for a WFMS? And do companies really also need workflow engines?
Business process automation is a key benefit of a workflow engine. It enables businesses to eliminate manual tasks and increase efficiency by executing processes automatically.
A workflow engine not only allows processes to be executed automatically, but also allows notifications and escalations to be sent. These features ensure that everyone involved in a workflow is aware of progress and can respond in a timely manner. Notifications allow staff to stay up to date on important events, while escalations ensure that tasks that are not completed on time receive the attention and prioritisation they need.
In addition to managing and optimising various workflows, it also offers features such as reporting and monitoring. Reporting allows companies to generate detailed reports on the workflow process. This allows them to gain insights into the efficiency of the processes and identify potential bottlenecks or areas for improvement. The monitoring function helps track the progress of workflows and ensure that no tasks are overlooked or delayed.
The Business Process Model and Notation (BPMN) is a standard for modelling workflows. A BPMN workflow engine enables companies to model and control their processes according to the BPMN standard.
Companies that opt for a workflow management system on the one hand and workflow engines on the other enjoy a number of advantages, for example:
In order to actually benefit from all the advantages of a workflow engine, it is important that the software remains editable and optimizable throughout, in order to be able to take along the development of the market or innovations. Too rigid guidelines are unsuitable, as it is not possible to react spontaneously.
The automation of business processes must not lead to employees feeling restricted or even replaced in their creativity. Contrary to the positive effect of more effective work processes, this would have a negative impact on employee satisfaction and their performance.
When making a decision, companies should pay close attention to the options provided by the respective workflow engine providers and how high the degree of flexibility is despite automation. So where to look? How do companies find the right workflow engine for them?
A workflow management system offers many advantages for companies. It enables efficient organisation and automation of workflows, resulting in fewer errors and higher productivity. By storing and managing information centrally, collaboration is facilitated and access to relevant data is improved. In addition, work processes can be made more transparent and bottlenecks can be identified. Overall, a workflow management system increases the efficiency and effectiveness of processes and thus increases employee and customer satisfaction.
Workflow management systems significantly increase the efficiency of companies. The automated handling of business processes and the transparent presentation of workflows enable effective monitoring and control. This results in time and resource savings. Employees can concentrate on their core competencies as repetitive and time-consuming tasks are automated.
Workflow management systems are an effective way to implement streamlined processes in organisations. Through a centralised platform, workflows can be automated and optimised, resulting in more efficient performance. The systems allow employees to work collaboratively on projects, delegate tasks and track progress. This can avoid unnecessary delays and misunderstandings.
Workflow management systems (WMS) enable improved collaboration in organisations. By automating workflows, tasks can be assigned and processed more efficiently, optimising collaboration between employees. Employees can access the current status of the project in real time and thus better coordinate their work. In addition, WMSs enable transparent and traceable communication, as all relevant information is stored centrally and accessible to all participants. The improved collaboration thus also contributes to an increase in productivity and effectiveness in companies.
Companies that decide for a workflow engine face a large number of different providers and systems. It is not easy to keep track of things here. It is important to know exactly what is actually needed or searched for.
The following questions can help:
If answers have been found to all of these questions, nothing stands in the way of purchase and implementation.
We at EcholoN also offer such a WFMS including the workflow engines. Thanks to the graphic design, it is particularly user-friendly and can also be used immediately. One of the most important factors when using a new software solution, however, is to have a contact person for all questions and suggestions. This is exactly what our EcholoN employees do, because their opinion is that service begins with the purchase, not ends there. You can find more information about our extensive workflow management solution.
We look forward to your contact without obligations!