IT Service Management (ITSM)

Good and professional IT service is very important for the satisfaction of service users.

 

 

No matter if it is your internal IT or customers of your product or service. IT Service Management helps you to effectively manage your service processes and service activities, as well as to respond to requests in a personalized and professional manner.

“The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.” Bill Gates

 

IT Service Management with EcholoN

As an EcholoN customer, you get a comprehensive overview of your IT processes and infrastructure and are able to transparently display and control costs.

The modular, highly integrated EcholoN covers all disciplines of ITIL-compliant IT service management. It focuses on the central topics:

  • Service Design
  • Service Transition
  • Service Operation
  • Continual service improvement

Improvement ITIL processes such as incident, problem as well as more complex processes such as change, configuration or knowledge management are provided via process templates.

Support of business processes

The basis for an optimal service offer is the precise planning and execution of all necessary processes. For that it is essential to provide needed information in the right place. With EcholoN you create transparency about open tasks and processes. In this way, you support your service employees in a practical and reliable way in the handling and coordination of your business processes.

Due to the modular architecture of EcholoN, besides the ITIL processes further own business processes can be used fully integrated.

Organizational administration made easy

In EcholoN you manage all relevant organizational units with the organizational structures. Locations, cost centres, contact persons and tasks are created and assigned with one click.

Access via web client

The EcholoN Web Client supports the work of your service technicians on site. Be it order time recording, material consumption or a digital service report. Everything can be done on site and returned to the system. Thus, the time-consuming subsequent recording of paper-based service reports is completely eliminated.

The browser-based online application can be used on any device thanks to the latest technology.

Monitor infrastructure and systems

With EcholoN you manage all relevant configuration elements (CIs) easily and clearly.

A professional, thought-out and integrated CMDB can’t save your IT world, but makes it a whole lot better / easier.

Your existing infrastructure should also be considered for the provision of your IT service. For example. by triggering an automatic update or a direct connection to the network monitoring of your systems.