What is Helpdesk Software?
The focus of a help desk platform is primarily the interface between IT and employees. If colleagues have problems with their tools or their hardware, they can contact the IT staff via the help desk. But also for other company areas, such as accounting, customer service or administration, the helpdesk software offers an optimal way to communicate internally and to solve problems. The aim is to remedy the existing problem to the extent that it can continue to work promptly and the business process is kept running.
While our EcholoN help desk software is primarily intended for in-house problem solving, thanks to the service desk all processes inside and outside the company can be structured and organized. With the help of the service desk, tasks can be created, prioritized, delegated and controlled. The software thus ensures professional quality management and the associated systematic distribution of tasks. It saves time, money and human resources.
The ticket system is a useful, optional component for the service desk and the help desk software. This allows inquiries to be easily bundled and passed on to the respective service employee. It ensures that no request is overlooked, regardless of whether it is received as a mail or a phone call. Another decisive advantage of the ticket system is that it can be installed and used within a single day.
How exactly the EcholoN Helpdesk becomes a tailor-made software suit is always decided by the company itself. Due to the fact that the individual modules can be put together like in a construction kit, the software is used individually. What they all have in common is the knowledge database behind the software. This accumulates by itself with every problem, so it grows from day to day.
One possible organization within the help desk is three-level support:
Thanks to the three-level support, resources are optimally distributed and used. This ensures efficiency and effectiveness.
Our helpdesk software is used by companies that want to guarantee high quality support both internally and externally. This is important in order to generate standardized processes and thus to optimally use the potential. We won't leave you alone on any point. Feel free to contact us, together we will find the helpdesk software that is optimally put together for you. Of course, we are still available for questions and problems after the implementation. This in turn also works via our help desk software... try it out, you will see that it is worth it!
The EcholoN help desk software offers some advantages that distinguish it from other help desk tools:
For more information, just contact us without obligation - we look forward to your inquiry.