What is Service Excellence? - DIN SPEC 77224 - Creating customer enthusiasm

Service excellence, a term that is becoming increasingly important in today's business world

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Sandra Effenberger
Sandra Effenberger
22.01.2024
What is SLA monitoring for business services?

What is SLA monitoring for business services?

Find out how SLA monitoring ensures compliance with service level agreements for business services and monitors the availability of services.

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Ralph Bockisch
Ralph Bockisch
27.11.2023
What is Problem Management?

What is Problem Management?

Problem Management - Process for identifying and managing the causes of incidents. Why is this important? Best Practices...

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Ralph Bockisch
Ralph Bockisch
20.02.2022
What is Incident Management

What is Incident Management

Incident Management (IM), everything you need to know! IM provides the process, the tools and the concept for an effective and quick resolution of incidents.

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Ralph Bockisch
Ralph Bockisch
17.01.2022
Issue Tracking System (ITS)

Issue Tracking System (ITS)

What is an Issue Tracking System (ITS) and how does it work?

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Ralph Bockisch
Ralph Bockisch
13.11.2020
Customer service

Customer service

What exactly is good customer service? And how is this made possible in the company?

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Ralph Bockisch
Ralph Bockisch
07.07.2020
Business continuity management in the company

Business continuity management in the company

But how exactly is business continuity management implemented? And what helps with the implementation?

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Jochen Möller
Jochen Möller
29.06.2020
Field Service Management

Field Service Management

How does Field Service Management work? And how do companies manage the complex organization?

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Jochen Möller
Jochen Möller
30.04.2020
Human resource management software

Human resource management software

The more employees your company has, the more complicated it gets.

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Romina Bruhn
Romina Bruhn
27.03.2020
What is Enterprise Service Management (ESM)?

What is Enterprise Service Management (ESM)?

In short, Enterprise Service Management (ESM) means the organization and control of all processes and services in all departments within a company

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Ralph Bockisch
Ralph Bockisch
20.02.2020
What is a configuration item (CI)?

What is a configuration item (CI)?

Find out what a configuration item is and how it is used.

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Ralph Bockisch
Ralph Bockisch
27.01.2020