About Herth+Buss Fahrzeugteile GmbH
Herth+Buss Fahrzeugteile GmbH is a renowned company in the automotive industry with a long history and a strong presence in the international market. Founded in 1925, Herth+Buss has grown from a small family business to a globally recognized supplier of spare parts for passenger cars and commercial vehicles.
The main brands are:
- Jakoparts: spare parts for Asian vehicles.
- Elparts: electrical and electronic components.
Herth+Buss stands for innovation and quality, with strict controls and continuous development. Customer orientation and a global network of partners ensure excellent service and fast delivery times.
“Over a coffee” with Ingo Nitsche, Team Leader IT Management at Herth+Bus, reports on his practical experiences and the use of ITSM, facility management and human resources.
Experience with EcholoN
Ingo Nitsche, highlights the increased efficiency and improved communication that have been made possible by the central documentation and the intelligent ticketing system. Implementation went smoothly and EcholoN's customer support is praised for its fast and reliable help.
Looking to the future, Herth+Buss plans to expand the use of EcholoN in other areas of the company.
General experience with EcholoN
Our users are completely satisfied with EcholoN. This satisfaction is clearly shown by the lack of complaints – a clear indication of the system's reliability and efficiency. EcholoN simply works well.
Areas of application
We use EcholoN in several areas:
- IT service management
- facility management: Especially in building management.
- human resources: Supports communication between the human resources department and the managers.
Personal tasks with EcholoN
I personally take care of classic administrative tasks with EcholoN and have scheduled a fixed weekly appointment for this. I am also responsible for communication with mIT solutions and user support.
Particularly appreciated EcholoN features
EcholoN is a core element for Herth+Buss: The documentation of the life cycles, the recording and processing of processes and tickets, generally the decent documentation of the situation, the knowledge database, the history, the intelligent e-mail sending and the incoming feedback, the change management / releases from the management and the data protection officer, the tracking of all activities, the overviews / calendar entries, the “waiting” function / appointments pop up and probably a few others.
Benefits and advantages
Concrete advantages
With EcholoN, everything is organized centrally in one place. The IT department has comprehensive access to all relevant information, while normal users only have access to the data they need. Thanks to the intelligent search function, we can find everything quickly and efficiently – an indispensable tool.
Increased efficiency
Both the IT and HR departments previously used different systems. With the introduction of EcholoN, we have been able to noticeably increase efficiency in all areas.
We have now mapped many requirements and process flows from different tools in a standardized manner in a single software package.
Improved communication and collaboration
The knowledge base enables users to find possible solutions independently in the self-service portal. This reduces the number of direct queries and promotes more efficient troubleshooting.
Resource optimization
Thanks to EcholoN, we use our resources much more efficiently. A structured ticketing system is essential for maintaining an overview and working efficiently.
Implementation and training
Implementation process
The implementation process went smoothly and according to schedule.
Training
The training courses were comprehensive and took place some time ago. One challenge that remains is the continuous adaptation and updating of internal requirements.
Customer support and updates
Customer support
EcholoN's customer support is excellent. Critical queries are processed quickly and deadlines are set for plannable topics too. The low fluctuation rate among mIT solutions' contact persons ensures continuity and trust.
Updates and new versions
Updates are carried out when recommended by mIT solutions or when I myself recognize the necessity. All updates have also been carried out smoothly and without any problems so far.
Future prospects / direction
Future of EcholoN
We continue to see EcholoN as a central IT service management system, ticketing system and documentation platform. The expansion into other areas is an ongoing process. We are currently concentrating on the introduction of the EcholoN Web App with the new service portal as a central company platform. The CIP process is also being decoupled from the DMS and transferred to the service portal.
Impact on company performance and growth
EcholoN has a low criticality level compared to other systems such as SAP or DMS, which are essential for operations. Nevertheless, EcholoN is indispensable for our daily operations.
Final thoughts
I've already said everything and I'm completely satisfied with EcholoN. Improvements or new features are not needed at this time.
This field report shows the high level of satisfaction with and benefits of EcholoN in various departments at Herth+Buss Fahrzeugteile GmbH. Implementation went smoothly and the support is first-class, which contributes to the efficient use and continuous improvement of the company's processes.