EcholoN Enterprise extends the EcholoN platform to include the development capabilities needed for custom business applications, modules, and software components.
This edition is designed for organizations that want to go beyond the extensive configuration of existing functions and develop their own software based on EcholoN.
This means that basic platform functions do not need to be recreated from scratch for every application. Custom developments can leverage existing EcholoN functions and data structures and supplement them where specific requirements call for custom functionality.
The EcholoN Enterprise Application Framework provides the technological foundation for this.
When is the Enterprise edition the right choice?
Enterprise is the right choice when configuration and existing extension mechanisms are no longer sufficient and custom software development is required.
Enterprise is the right choice if you…
- want to develop your own line-of-business applications
- need your own modules or software components
- want to implement custom software logic using Pro-Code
- want to extend existing EcholoN applications with your own technical components
- want to develop your own integration components or technical extensions
- want to develop applications and user interfaces for Windows, web, or mobile use
- want to implement multiple custom-developed business applications on an EcholoN platform
- want to leverage in-house development expertise or that of partners
Enterprise is not automatically required if…
- existing processes merely need to be extensively configured
- Forms, fields, roles, workflows, or data structures need to be customized
- Additional logic can be implemented using existing platform mechanisms
- Existing APIs, interfaces, or connectors are to be used as-is
If extensive configuration is sufficient without developing custom software components or applications, you should first consider EcholoN Professional.
The EcholoN Enterprise Application Framework
Professional or Enterprise?
The key distinction lies between configuration and in-house software development.
| Your Requirements | Suitable Edition |
|---|---|
| Use existing features and standardized processes | Express / Standard, depending on your functional needs |
| Extensively configure processes, workflows, forms, roles, and data structures | Professional |
| Develop your own applications, modules, and software components | Enterprise |
Professional: Extensive configuration
Professional is designed for organizations that want to comprehensively customize EcholoN to their own requirements.
Processes, workflows, forms, fields, roles, dashboards, and data structures can be extensively configured without having to develop complete in-house software components.
EcholoN Professional Edition →
Enterprise: additional in-house development
Enterprise goes beyond these configuration options.
This edition supplements EcholoN with the Pro-Code development capabilities for custom business applications, modules, and software components.
This means that Enterprise is not simply “more Professional,” but rather the advanced edition for requirements where in-house software development becomes part of the application concept.
EcholoN Workflow Designer and GraphQL-API explorer in administration
Developing Custom Business Applications Based on EcholoN
When developing a completely new, standalone application, not only must the specific business logic be taken into account, but also fundamental technical functions and structures.
With EcholoN Enterprise, however, you can build your own applications on top of existing platform functions and data structures.
Existing EcholoN functions can be used as a starting point and supplemented through custom development wherever the specific business application requires its own functionality.
These include, for example, existing structures for:
- Users and organizations
- Data and objects
- Roles and permissions
- Forms and user interfaces
- Processes and workflows
- Reporting
- Integrations
The key approach is:
Don’t develop everything from scratch - just what actually needs to be custom-built.
What Enterprise Provides Additionally for Development
Enterprise supplements the existing EcholoN features by providing development access for custom applications and technical extensions.
Development Environments
For software development, established development environments such as the following can be used:
- Microsoft Visual Studio
- JetBrains Rider
This allows existing development expertise to be leveraged in the implementation of custom EcholoN applications and components.
Custom Applications and Components
With Enterprise, you can develop your own:
- Line-of-business applications
- Modules
- Software components
- Technical extensions
- Integration components
and connect them to existing EcholoN features.
Windows, Web, and Mobile
The Enterprise Edition supports the design of applications and user interfaces for various usage scenarios:
- Windows applications
- Web applications for browsers
- Mobile applications for tablets and smartphones
The most appropriate technical implementation for a specific business application depends on the respective application scenario.
Development by In-House Teams, Partners, or EcholoN
Development does not have to be carried out exclusively by the manufacturer.
Depending on expertise and the project model, in-house development teams, EcholoN partners, or EcholoN specialists can implement applications and extensions.
This allows organizations to decide for themselves which development expertise to build internally and which tasks to carry out in collaboration with specialized partners.
The advantage of the platform approach does not lie in writing as much custom code as possible.
The best approach is to combine existing product functionality, configuration, and targeted development.
Use Standards
Existing functions, solutions, and process models can be used wherever they already meet business requirements.
Customize
Processes, workflows, forms, data structures, and roles can be adapted to the organization without having to develop proprietary software.
Develop Only Where Necessary
Custom code is used when a requirement cannot be meaningfully implemented with existing functions and configuration options.
This results not in completely separate custom software alongside EcholoN, but rather in a customized business application built on an enhanced product platform.
Use the standard. Configure individually. Develop selectively.
Enterprise Edition und Enterprise Application Framework
Enterprise Edition und Enterprise Application Framework sind nicht dasselbe.
Das EcholoN Enterprise Application Framework ist die technologische Grundlage der EcholoN Plattform.
Die Enterprise Edition stellt zusätzlich zu den Konfigurationsmöglichkeiten der vorherigen Editionen den Entwicklungsumfang bereit, um eigene Anwendungen, Module und Softwarekomponenten auf dieser Basis umzusetzen.
Kurz gesagt:
Enterprise Application Framework = technologische Grundlage
Enterprise Edition = Editionsstufe für Pro-Code-Entwicklung
Die technische Architektur, Plattformkomponenten sowie No-Code-, Low-Code- und Pro-Code-Möglichkeiten werden auf der Software-Seite ausführlicher beschrieben.
Enterprise Application Framework und Software-Plattform kennenlernen →
Development, Maintenance, and Enhancement
Custom development does not mean departing from the EcholoN product base.
EcholoN is being technically enhanced as a standardized software platform. Configurations made within the platform’s designated mechanisms remain part of this product base.
However, an important limitation applies to custom scripts, integrations, or Pro-Code extensions:
Technical enhancements to functions, interfaces, or other platform components in use may require adjustments to custom extensions.
For enterprise projects, this means:
- Use standard functions wherever they are sufficient for business needs
- Give preference to configuration mechanisms when they fully meet the requirements
- Develop your own software components in a targeted and clearly delineated manner
- Technically review custom extensions as part of updates
Custom Pro-Code extensions thus remain manageable, but must be reviewed and, if necessary, adapted as part of updates in the event of relevant technical changes.
Frequently Asked Questions About EcholoN Enterprise Edition
FAQs
What is EcholoN Express?
EcholoN Express is the entry-level version of the EcholoN software platform for standardized ticket and service processes.
This edition provides features for ticket creation and processing, knowledge management, communication, activities, object assignment, time tracking, and basic reporting.
What types of applications is EcholoN Express suitable for?
Express is suitable for organizations that want to systematically capture, process, and document tickets and service requests using existing standard features.
If extensive custom process models, far-reaching configurations, or proprietary line-of-business applications are required, you should consider a higher edition.
What is the difference between Express and Standard?
Express provides a standardized entry point into ticketing and service processes.
Standard expands this scope with additional features and process options for more advanced standardized service and business processes.
The complete feature comparison is shown here:
Can I upgrade from Express to a higher edition later?
Yes. EcholoN is designed so that its available feature set can be expanded to a higher edition as requirements grow.
This allows an organization to start with Express and later upgrade to Standard, Professional, or Enterprise.
What happens to existing data during the switch?
Existing data is retained when upgrading to a higher EcholoN edition.
The existing data can continue to be used, while the additional features and capabilities of the higher edition are made available.
What should be considered when switching from EcholoN Express to a higher edition?
All you have to do is enter a new license key. Your recorded data and the stored workflows are retained and are available directly for further processing. After the license has been entered, you can start directly with the new options.
Is the Professional edition enough - or do you need Enterprise?
If extensive configuration is sufficient, you should consider the Professional edition. If you need your own applications, modules, or software components, Enterprise is the appropriate development level.
A customized assessment can determine which requirements can already be met by existing features and configurations—and where Enterprise is actually necessary.