Discover EcholoN Professional Edition
EcholoN Professional is used in IT-service management and external customer service and user support. A big advantage: free application and process design without programming (codeless). The focus of the Professional Edition is on the alignment of process frameworks, such as COBIT (Control Objectives for Information and Related Technologies), ITIL (IT Infrastructure Library) or QAF (Quality assurance framework).
Service Management holistically
Standard processes and Request Fulfilment, IT service management, ...
- Standard processes for incident management, problem management, change management and configuration management according to ITIL are included.
- Easy implementation of additional business processes through standard process portfolio possible
- Loading of process templates, such as e.g. ITIL V3, etc.
Edition description - EcholoN Professional
EcholoN Professional – the structured platform for professional digitisation
EcholoN Professional is a professional platform for digitising, documenting and structuring information. The edition is aimed at organisations, teams and departments that want to implement digital solutions in a simple, transparent and methodically sound manner - without the complexity of a comprehensive enterprise development platform.
EcholoN Professional supports the systematic and process-oriented capture, structuring and use of knowledge, processes and contexts, thus forming a stable basis for digital working methods and use cases in various industries.
Digitisation with structure and methodology
At the heart of EcholoN Professional is the structured mapping of content and contexts based on a process-oriented approach.
Information is not stored in isolation, but is logically linked, documented and made permanently available for use.
Typical application scenarios are:
- Structured documentation of specialist topics
- Mapping of processes and procedures
- Collection and maintenance of organisation-relevant knowledge
- Transparent presentation of responsibilities and dependencies
The result is a digital system that creates order and provides orientation.
Traceability instead of tool proliferation
EcholoN Professional helps to bring together fragmented information from different tools into a consistent structure.
Clear models and uniform principles ensure that the documentation remains understandable, maintainable and quickly comprehensible, even for new employees.
The platform thus supports sustainable digitalisation that does not depend on individuals or temporary solutions.
Flexible use - no development effort required, based on standard process templates and any use cases
In contrast to the Enterprise Edition, EcholoN Professional does not focus on the development of individual applications, but on the direct use of pre-structured functions and workflows based on standard process templates.
The platform can be quickly introduced and put to productive use - without any additional development effort.
This makes EcholoN Professional particularly suitable for:
- Specialist departments
- Small, medium-sized and large organisations
- Project and process documentation
- Organisations at the beginning of their digitalisation strategy
Scalable basis with clear prospects
EcholoN Professional offers a stable, expandable basis that can grow with your requirements.
Organisations can use it to create a structured starting point on which to build future expansions and further digitalisation projects.
Conclusion
EcholoN Professional is the right choice for organisations that:
- Want to implement digitalisation in a structured and traceable manner
- Want to systematically document knowledge, processes and interrelationships
- Are looking for a professional but lean platform
- Need a sustainable foundation for future developments
Provided by EcholoN, EcholoN Professional combines methodological clarity with practical applicability.
Get an overview
- Free definition of business processes ( "Call Assistant", "CI-Care: Licenses")
- Free cockpit and dashboard-definitions
- Free workflow and process design
- Free context definition (IT service management, facilities management, development, etc.) with business rules, process mapping, etc.
- Any object relations with free typing Relations
- CMS configuration management system with clear structure of the CMDB (Configuration Management Database)
- Figure any BOM structures
- Another module removal, e.g. Employee scheduling (planning table), Exchange / Outlook Connector or HCL Notes (Lotus Notes) Connector, SAP connector, SNMP Connector, Ticket - Connector (Gateway) possible
Example: EcholoN Client: Cockpit Role ITSM User
Other applications
- Request Management (Requirement Mgmt.)
- Asset Management
- Availability Management
- Complaint Management
- Contract management
- Capacity Management
- Configuration Management
- Change Management
- Data integration - ETL
- Event Management
- Facility Management (CAFM)
- Field Service Management
- Financial Management
- Incident Management
- Industrial Service Management
- Knowledge Management
- Maintenance software CMMS
- Problem Management
- Quality management
- Release Management
- Request Fulfillment
- Service Asset and Configuration Management
- Service Catalog Management
- Service Portfolio Management
- Security Management
- Service Level Management
Frequently asked questions
FAQs
Can I use individual topics such as the asset management or the knowledge base independently?
Yes, you can use application or process parts such as the knowledge database or the configuration management, complaint management etc. without the service management.
Are my adjustments and changes also available in the WebClient?
Each of your customizations and extensions is also available directly in the WebClient.
Can I also change predefined standard processes?
EcholoN Professional gives you full access to all included standards. You can view and change these.
Is programming knowledge required to add fields and masks?
You can operate completely independently without additional programming knowledge. Masks and fields can be freely added, defined, created and changed.
When should I choose EcholoN Professional?
EcholoN Professional is designed for medium and large companies, where standardized processes are established and a certain degree of customization is required. The Edition offers comprehensive service management if you start with an extensive process portfolio e.g. according to ITIL and want to independently change and design processes yourself.