EcholoN - One Software many solutions
EcholoN - provides structured documentation solutions in processes for better service, support and customer care.
EcholoN - holistic service management & digitalization, structured documentation, automations, processes and workflows
EcholoN is a comprehensive solution for holistic service management and the digitalisation of all types of company processes. It offers simple and fast structured - also AI-supported - documentation of all incidents virtually "at the touch of a button".
The average EcholoN customer uses EcholoN for 15.7 years. One software and many solutions - the modular and customised standard software suit for your company. Customisation without programming, individual and yet always updateable.
It enables simple automation of processes and workflows for recurring workflows. AdHoc workflows and activity patterns support users in their daily work, depending on the use case, task area and application role. EcholoN is more than just a ticket system, a helpdesk software or a service desk, it is a fully integrated service process platform that enables the company to support "the customer" with a 360° application united in one system.
EcholoN perfectly supports every use case in customer service, customer support and after-sales service with its process-orientated way of working through "best practices" standard process templates.
With a focus on IT service management, EcholoN offers the possibility of optimising the entire service process, from the task to the solution to the monitoring of results. EcholoN also scores highly in the area of Enterprise Service Management and Field Service Management with its practice-orientated approach, well thought-out functions, adequate process flows and intuitive operation. With EcholoN, emergency situations can also be effectively organised and managed through emergency management.
The quality of the products and services provided can be continuously assured by the corresponding and fully integrated quality management. Thanks to the centralised collection and management of all service processes and data, EcholoN forms the basis for successful and customer-oriented service management. It is the perfect solution for companies that want to raise their products and services to a new level and at the same time structure and optimise processes.
Ticket System
- Easy standard ticketing solution with knowledge base
- Recording and management of inquiries
- Structured processing/execution
- Easy ticket management
- Inventory Management
Helpdesk
- Classic help desk solution with knowledgebase
- Contact for support tasks
- Focus: internal IT and user support, as well as customer service and support
- Unbureaucratic support and speed
- Goal: to maintain business processes
Service Desk
- Effective error analysis
- Systematic task distribution
- Professional quality management
- Contract Management (SLA)
- Interface between customer requirements and the technology
Customer Service
- Edit service orders
- Distribution/scheduling
- Mobile customer service
- Spare parts accounting
- Reliable billing of services rendered
IT Service Management
- ITIL process templates
- Configuration Management Databases (CMDBs)
- Manage your IT services / business services
- Automates your IT service workflow
Service Management
- Optimizing the management of maintenance, service and repair operations.
- increase customer satisfaction.
- Faster response for inquiries.
- Secure invoicing of all services
Field Service Management
- Organize service assignments efficiently
- Optimum disposition and scheduling
- More transparent processes through real-time booking
- Cost reduction through error elimination
- Higher customer satisfaction
Business Continuity Management
- Responsibilities clearly defined
- Cost reduction through minimization of downtime
- Traceability of results and data
- Clearer structures and procedures in case of an emergency
- Proof of quality for certification
Quality Management
- Quality assurance and more transparent processes
- Cost reduction through error elimination
- Quality awareness among employees is increasing
- Higher customer satisfaction through quality control
- Adhered quality standards ensure longer-term customer loyalty
Raymond GrossertAveniq AG - GIA - prepares the way to ISO-20000 certification with EcholoN
"Quality assurance with EcholoN and ITIL in action. GIA uses EcholoN today as a strategic tool to enhance customer collaboration and sustainably improve service quality." Raymond Grossert, GIA Project Manager
Mathias SchätzthauerMcDonald´s Germany optimizes spare parts supply based on central service management platform EcholoN
"At that point, you just realized that EcholoN is way ahead of other service solutions in terms of functional and technical maturity and can handle even the most complex service requirements." - Mathias Schätzthauer, Director Development at McDonald's
Andree SchönfeldUnternehmensgruppe Bünting raises Group-wide business services with EcholoN to the next level of quality
"With EcholoN, we now see where problems are piling up and are able to initiate solutions to their causes at an early stage. We have standardized processes that enable us to significantly improve monitoring, resource management and quality assurance in service. "Andree Schönfeld, ITSM Administrator
Timo-Manuel JungeWe experience EcholoN as a long-term reliable solution
Schwab Versand has been using the software for almost 15 years now and also after putting it to the test anew did not find anything better, says Timo-Manuel Junge - Team Leader Service Desk