Discover the future of field service management
Field service management is changing. It is no longer just about resource planning. Companies need solutions that simplify processes, are mobile, and can be flexibly adapted. That's exactly what our field service management software offers you.
With EcholoN, you can manage field service assignments smoothly—from the initial service call to the completed service report. Your field service technicians receive all information in real time directly on their mobile devices. The mobile app also works offline and ensures that no work steps are lost.
Coordinate assignments more efficiently. The software takes into account the skills, availability, and location of your field service employees. This allows you to quickly find the right service technician – automatically and efficiently.
All data from CRM/ERP, IoT, or Enterprise Asset Management (EAM) is integrated directly. This helps you avoid duplicate entries, minimize downtime, and improve the customer experience in the long term.
EcholoN FSM software is used in many industries, such as mechanical and plant engineering. Companies that integrate field service management work in a more structured and faster way – and with noticeably better customer service.
"You can be angry all day. But it is not obliged! " Peter Hohl
Optimize your assignments with state-of-the-art software
Plan your field service assignments in a targeted, flexible, and automated manner. With Field Service Management Software from EcholoN, you can organize every assignment clearly—from the initial inquiry to billing.
A dispatcher has a complete overview at all times. They can have assignments automatically suggested or coordinate them manually. Our field service software takes into account the availability, qualifications, and location of service technicians, saving time and reducing planning errors.
Your field service technicians can access all information via the service app when they are with the customer: work orders, maintenance history, spare parts lists, or photos. The mobile app also works offline, ensuring that all data remains secure and up to date.
Maintenance and repairs can be documented in a standardized manner. This ensures that every order is processed correctly and completely. Workflow-driven invoicing and automated transfer to your ERP system reduce the workload on your back office and speed up the entire process.
With EcholoN, you can improve coordination, save resources, and create clear processes – for greater efficiency across your entire field service.
Maximize the efficiency of your field service
A well-organized field service is the key to high productivity. With EcholoN, you can improve your processes, avoid idle time, and make optimal use of your resources. Your field service employees on site work in a targeted manner and without wasting time.
The software supports every step of the way—from scheduling and processing service requests to providing service reports. All information is centralized and immediately available. This ensures quick responses and structured processes.
AI-supported functions analyze past assignments and help you plan future ones better. This increases transparency, improves resource planning, and ensures compliance with your service level agreements (SLAs).
EcholoN offers you a powerful tool to deploy your technicians efficiently, optimize workflows, and increase your efficiency—without any additional effort.
Increase productivity with innovative solutions
With EcholoN, you can get the most out of your resources. The software actively supports your service technicians in their daily work—with digital workflows, automated processes, and an intuitive interface.
Work orders can be quickly entered, processed on the go, and completed immediately. The data is transferred directly to the system, reducing the need for rework and simplifying communication between technicians and the back office.
You use a maintenance management system that adapts to your industry and internal processes. EcholoN takes individual maintenance plans into account, helps you comply with legal requirements, and thus increases your operational reliability.
Through integration with IoT and CMMS, you can not only document maintenance and repairs, but also plan ahead. This helps you avoid downtime, extend the service life of your assets, and ensure your productivity in the long term.
Choose a solution that offers more than the standard: more efficiency, more clarity—more performance.
Why Field Service Management Software with EcholoN?
EcholoN offers you a powerful solution for organizing, executing, and optimizing your field service assignments. The software combines all the functions you need for efficient, mobile-supported, and customer-oriented service—in a system that adapts flexibly to your requirements.
Benefits for the company
- Organise service calls efficiently
- Contract & guarantees directly accessible
- Efficient scheduling and deployment planning for your field staff
- More transparent processes through real-time booking
- Cost reduction through error elimination
- Higher customer satisfaction, less downtime, more turnover
- A powerful Field Service Management Solution
Advantages for the field service worker
- Unrestricted mobile working
- Complete service history and overview
- Checklists and knowledge database
- View spare parts and availability directly
- Improved communication
- Greater personal responsibility and motivation
Advantages for the customers
- Customer communication and transparency as a customer experience
- Customer Service Portal
- Service plans and reporting
- Traceability of service calls
Contact us and experience the benefits for yourself
Would you like to plan your assignments more efficiently, automate processes, and increase customer satisfaction? Then now is the right time to improve your service processes with EcholoN.
Request a live demo or speak directly with one of our experts. Together, we will find the right solution for your company's requirements—whether in machine and plant engineering, technical service, or mobility.
Experience how easy field service management can be. With EcholoN, you can create clear structures, increase the performance of your field service, and maintain an overview at all times. Increase productivity and ensure quality—without any complicated implementation.
Frequently asked questions about field service management
Why is field service management crucial for companies?
Field service management (FSM) is a key area for companies that want to increase productivity and efficiency. Through targeted deployment planning and optimization of field staff and technicians, FSM can contribute significantly to improving customer satisfaction. Modern FSM software solutions offer real-time coordination and scheduling tools to ensure smooth field service operations. Automation and integrated enterprise asset management systems also make equipment maintenance and repair more efficient. The increased productivity that can be achieved through FSM ensures shorter response times and maximizes the operational effectiveness of field service employees.
How does field service management software support field service scheduling?
Field service management software offers comprehensive support for the planning and scheduling of field service technicians. Automated processes and AI-supported functions enable dispatchers to manage work orders efficiently and coordinate assignments optimally. The software allows maintenance schedules and service reports to be seamlessly integrated into existing systems, significantly improving both efficiency and customer experience. EcholoN's FSM software not only optimizes resource planning, but also ensures seamless communication between field service employees and headquarters, minimizing downtime and making it easy to comply with service level agreements. it also ensures seamless communication between field service employees and headquarters, minimizing downtime and making it easy to comply with service level agreements.
What role does mobility play in field service management?
Mobility is a key element in modern field service management. Mobile applications allow field service employees to access all relevant information directly on site and complete their tasks more efficiently. The integration of mobile solutions enables technicians to process service requests and work orders in real time and flexibly adjust scheduling. This not only improves direct customer service, but also increases the efficiency of the entire FSM process. The ability to capture and synchronize data on the go is particularly valuable for providing consistent and effective customer service.
How does field service management support cost control and efficiency improvement?
Field service management solutions offer significant advantages in terms of cost control and efficiency improvement. By specifically optimizing processes and using intelligent technologies such as IoT and cloud services, companies can reduce their running costs. Automated workflows and improved coordination ensure that resources are used optimally and unnecessary expenses are avoided. Integration with existing enterprise systems, such as CRM and EAM, also enables smooth data management and improves decision-making. These efficiency gains contribute significantly to maximizing the performance of companies in the field service management sector and ensuring long-term competitiveness.
Can EcholoN field service management software also be used on mobile devices?
Yes, your technicians can use all functions on the go—on a smartphone, tablet, or laptop. The mobile app can be used offline and synchronizes automatically as soon as a connection is established.
How does resource planning work with EcholoN?
Dispatching can be done manually, partially or fully automatically. Criteria such as availability, location, qualifications, and priorities are taken into account. This allows you to plan assignments quickly and specifically.
Which systems can be integrated with EcholoN?
EcholoN can be linked to CRM, ERP, and IoT systems, as well as process and production control solutions, among others. The data flows seamlessly into your work processes.
Is the software GDPR-compliant?
Yes, EcholoN meets all the requirements of the General Data Protection Regulation. Data processing is secure and, if desired, takes place in certified data centers in Germany.
For which industries is the FSM software suitable?
EcholoN is successfully used in many industries, e.g., in mechanical and plant engineering, technical service, energy suppliers, and IT services.
How quickly can the software be put into operation?
EcholoN can usually be put into productive use within a few days. Thanks to its modular structure, the system can be adapted precisely to your requirements—without any programming.
Further information:
- Blog article: How does field service management work?
- Blog article: Maintenance, inspection, repair, and servicing
- Blog article: CMMS – Computerized Maintenance Management System
- Blog article: Route optimisation in field service
- Blog article: What is enterprise asset management (EAM)?
- Blog article: What constitutes good customer service and how can software help?
- Blog article: What is service excellence? – DIN SPEC 77224
- EcholoN editions: Overview of functions - Processes - Process templates
