Full control instead of dependency: the strategic advantages of on-premise ITSM software

For many companies and public institutions, data sovereignty is not a nice-to-have, but a must. When sensitive information is processed – such as personal data, internal business processes or security-related operations – strict legal requirements apply. With an on-premise ITSM solution, you retain full control over where your data is stored, how it is processed and who can access it.

This brings clear advantages:

• Compliance with data protection laws such as the GDPR through local data storage
• No data transfer to third countries with questionable legal standards
• Your own access controls and authorisation concepts that can be tailored precisely to your security guidelines
• Certified IT infrastructure in accordance with German or industry-specific standards

Cloud offerings often promise security – but in the end, the responsibility lies with you. With on-premises solutions, you stay in control, especially in security-critical environments such as public administration, the financial sector or healthcare.

Secure your compliance requirements with EcholoN – your locally operated, auditable ITSM software.

Maximise customisation and control

Every company is different – with individual processes, established system landscapes and specific requirements. This is precisely where the strength of on-premises ITSM lies: you get an environment that can be fully adapted to your internal structures – not the other way around.

Why on-premises is the best choice when it comes to flexibility:

• Full configuration freedom: EcholoN allows you to customise processes, workflows and interfaces – without any programming effort.
• Integration of existing systems: Whether CRM, ERP, infrastructure monitoring or industry-specific applications – local systems can be seamlessly connected.
• Your own development cycles: Updates and new features are based on your schedule – no pressure to meet central release dates.
• Granular control: From permissions to system architecture, you retain control over every technical decision.

On-premise ITSM with EcholoN offers maximum control and adaptability, especially for companies with complex operating models, legacy systems or specialised teams. You create a solution that adapts to you – not the other way around.

Ensure cost stability and investment security

In many IT departments, the financial planning horizon is a decisive factor. Cloud-based models offer low entry costs, but the ongoing fees can tie up significant sums over the years – often depending on the scope of use, storage requirements or additional functions. On-premise ITSM, on the other hand, stands for cost transparency and planning security.

The advantages at a glance:

• One-time investment instead of ongoing subscription fees: Clear budgeting and long-term use without rising costs.
• No pay-per-user model: The number of users and usage scenarios grow with your company – without licence hurdles.
• Lower risk of unexpected price adjustments by third-party providers or hosting service providers.
• High ROI over the lifetime of the solution – especially with intensive and long-term use.

In addition, EcholoN can be operated on existing infrastructure, allowing you to make optimal use of hardware resources and plan additional investments in a targeted manner. This enables you to create an economically sustainable solution that pays for itself quickly – and keeps your IT expenses stable in the long term.

Ensure independence from the Internet and providers

Not every organisation can or wants to rely entirely on external infrastructure. Especially in security-critical or geographically sensitive areas, the permanent availability of IT services is essential – regardless of internet connection, cloud access or the reliability of external service providers. With On-Premise ITSM, you remain in control – even offline.

Your advantages with complete independence:

• Operation even without an internet connection – ideal for isolated networks or emergency scenarios
• No dependence on cloud providers, their policies, pricing or operating locations
• Your own backup and recovery strategies, completely under your responsibility and control
• Reliable availability in the event of a crisis, for example in the event of network failures, cyber attacks or access restrictions

Public institutions, KRITIS companies and international corporations with high security requirements in particular benefit from a solution that does not depend on external factors. With EcholoN, you decide where your data is stored and how your system works – at all times.

Make your IT independent – with EcholoN as on-premise ITSM software that works even when other solutions fail.

Not every IT environment is the same – and that is precisely where the value of on-premise ITSM lies: it adapts to your reality. Whether you operate in a regulated industry, have a complex network or a isolated environment, many organisations benefit specifically from locally operated ITSM solutions.

These use cases show where on-premise ITSM plays to its strengths:

• Critical infrastructures (KRITIS): In energy supply, transport, healthcare and communications, every minute counts. On-premise ITSM ensures local availability even in the event of a disruption – without any dependence on the internet.
• Public administration: For local and state authorities, legal compliance and traceability are essential. On-premise supports audit-proof processes and complete data control.
• Industrial companies with sensitive manufacturing processes: Production-related IT requires stable systems without cloud latency. Local ITSM solutions such as EcholoN ensure smooth processes – even with complex machine integration.
• Organisations with hybrid or isolated networks: On-premise allows operation in security-relevant zones that are isolated from the internet – e.g. in research facilities or defence.
• IT service providers with dedicated customer infrastructures: On-premise ITSM enables customised operating models for each client – flexible, scalable and independent of the provider.

Whether for smooth IT operations, monitoring service processes or automating technical workflows: EcholoN can be tailored precisely to your requirements – and remains in your system.

Advantages of on-premise ITSM over cloud solutions

Cloud models undoubtedly have their place – especially for standardised processes and low customisation requirements. But as soon as individual requirements, legal frameworks or complex IT structures come into play, on-premise ITSM shows its strengths.

This is where the local solution scores over the cloud

Frequently asked questions about on-premises ITSM

What is on-premises ITSM?

On-premises ITSM refers to an IT service management solution that is operated locally on the company's infrastructure – in contrast to cloud-based solutions. This gives companies full control over data, processes and system access.

Who benefits from on-premises ITSM?

The local operating model is particularly suitable for:

• Government agencies and public institutions that must comply with strict data protection regulations
• Companies with critical infrastructure (KRITIS)
• IT departments with complex customisation requirements
• Organisations with isolated networks or sensitive data
• Companies that simply want to automate across systems

What advantages does EcholoN offer as an on-premises solution?

• No internet dependency
• All enterprise service management processes (incident management, problem management, change management, knowledge management, service level management, etc.) in one software package
• Maximum data sovereignty and compliance
• Flexible customisation without programming effort
• Long-term investment security and transparent cost structure

How complex is the implementation of EcholoN?

Thanks to its modular structure and mIT solutions GmbH's many years of project experience, implementation is structured and efficient – including training, a test phase and support. A typical implementation can be completed in just a few weeks. Further information: Customer testimonials about EcholoN – success stories from real life

Can EcholoN also be operated in a hybrid or SaaS model in the cloud?

Yes. EcholoN is designed so that it can be operated both locally and hybrid or as SaaS in the cloud. The scalability of the EcholoN software adapts to your use cases. This keeps your IT strategy flexible – even for the future.

Further information:

• ITSM – IT service management software EcholoN
• Blog article: On-premise or cloud – what should you consider?
• Blog article: IT service strategy for success in IT service management